Woodforest National BankWoodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
Woodforest National Bank (woodforest.com) has 300 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Showing 161 reviews with 1 star · Clear filters
Tata D.
Wish I could give them zero star. The worst Bank ever. Please please do not open an account with this Woodforest Bank.
Response from Woodforest National BankNov 28, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.
Danny S.
Worst bank ever if I can ever get switched I will ,they favor rich companies over customers and will take your money for stupid shut like mail return fees and check balance fees every thing they can make up ,they let spectrum take almost 300 from my acct that I didn't owe,can't argue with them if the other person is worth more,I'm on s.s and they keep taking more every month,worst bank ever to exist ,run from them
Response from Woodforest National BankNov 25, 2022
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Sharon E.
I ordered Direct TV back in May and had to pay a 100 deposit. I however never got the equipment. I called and canceled it but they kept taking my money 2 payments of 84.99 and 1 payment of 99.99. I called Woodforest bank and was told to fill a depute and cancel the card. I did both and 4 days later the money was back in my account. Well, a month later those 3 payments were taking back out. I called Woodforest and the lady told me since Direct TV's information matches mine that they reversed the payments. I tried to tell her of course it does I wanted their serves but never got it. Direct TV is saying they reversed the payment but Woodforest is saying no that they (Woodforest) did. Now, I am suppose to take the loss of 269.97 because supposedly I can't dispute the reversal. I have the email that Direct TV sent saying my refund is on it's way, I have the canceled confirmation, the ticket number of the conversation, and ticket number for saying they will refund from Direct TV but Woodforest says it doesn't matter take it up with Direct TV. Direct TV said they refunded it and round and round I go. If this isn't fixed I am finding another bank. I have been dealing with this for 6 months.
Response from Woodforest National BankNov 18, 2022
Thank you for your feedback, Sharon. Would you mind sending an email to [email protected] with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Carla M.
Do not open a bank account here. they have the worst customer service. When you call the bank, no one knows anything you have to stay on hold for an hour. They are not helpful. They are not kind. When my mother passed away, they took all of the money from her bank account and wouldn’t give it to me, even though I had a letter from the lawyer. Shady shady shady.
Response from Woodforest National BankNov 18, 2022
Thank you for your feedback, Carla. Would you mind sending an email to [email protected] with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Latoya V.
Will be taking my business somewhere else bank is horrible. One minute they close at 7 then they close at 6 I drove all the way to the Woodforest on galleria blvd Charlotte NC from work to cash my check so I can feed my son it’s 5:59 the lady couldn’t even cash my check talking about we changed our hours from 7 to 6 because we are short staffed! I am going to close my account and go to another bank with more options and steady hours!!!!!! Do not mess with bank they are horrible in every way!!!
Response from Woodforest National BankNov 1, 2022
We apologize for your experience. If you send your contact info to [email protected], we'll look into the matter.
Adam H.
My account was hacked and funds were used there was an email added to my bank account without my know about and without my permission weird how an email got added to my bank account it had to be an inside job there's no other way
Response from Woodforest National BankOct 20, 2022
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Chase O.
The consumer advocate department is a joke, they haven't responded. It's a joke.
Response from Woodforest National BankOct 17, 2022
We regret that your recent experience was less than you'd hoped for. We appreciate your feedback and would like to look into this further. Please send an email to [email protected] with your contact information.
Lisa C.
Slow have the compassion about peoples time rules just what the Bible speaks of
Response from Woodforest National BankOct 17, 2022
Sounds like we need to learn more details of the situation. Please send an email to [email protected] with your contact information so that we can look into this.