Katy Dwyer B.
UPDATE: my order appeared on my doorstep literally hours after I had written the first review. My new travel pillow set was worth the wait. I love it. And Woodencrew did follow up with me but I missed seeing it. Thank you Woodencrew.
I placed an order August 22nd for the travel pillow set and I am still waiting for the delivery. My trip is next week. Efforts to reach their customer service team has been impossible. Is there a person at Woodencrew who could please help to receive my order? Thank you.
Response from WoodencrewSep 2, 2026
Hello, Thank you for reaching out, and I apologize for the delay and frustration this has caused. According to the latest tracking update, your package arrived at the GOFO Regional Hub in Burien, WA on September 1 at 18:14. It is in the final stage of delivery and is expected to reach you within the next 1–3 business days, well before your upcoming trip. We previously replied to your email as soon as it came in—please check your Spam or Junk folder, as our message might have ended up there. If you might not be home during delivery, please ensure there is a safe and accessible spot where the courier can leave your package. If you need any further assistance, feel free to reply directly to this message. Have a nice day.