Wooden CorkReviews of woodencork.com

I have bought whiskey from Wooden Cork multiple times and always been more than satisfied with every aspect of my purchase. Today, I am writing specifically about the Customer Service group on my most recent purchase. Last night I was on my phone shopping on a late night and very turbulent flight home. I pulled the trigger on several bottles of bourbon and went to bed happy. In the morning, when I reviewed my email invoice, I noticed an issue. I reached out to Customer Service via email and got an automated response immediately. I expected that. What I didn’t expect was an email from a real person in 6 minutes and a refund and corrected invoice within 10 minutes. That’s uncommon Customer Service… Keep it up and I’ll keep buying!

Amazing customer service and extremely quick to respond with a resolution. Thank you!

Customer service is top notch!

Customer Service! I asked a question about shipping out of state and got a response from a real live human inside of 24 hours (closer to 12). Then I messed up an order to a friend and got the address fixed via email, again, inside of 24 hours. No bots, no AI. I wish every company worked like this!

Careful packaging, easy delivery. Quick customer service response for tracking link of package.

Tony was superb! Understood my situation and confirmed the details. Offered several solutions to help me resolve the situation. Great experience and I’ll be shopping again very soon!

I had an excellent experience with Wooden Cork. Their customer service was outstanding from start to finish. They were incredibly responsive, worked with me to have each bottle shipped separately to our clients, and were very accommodating throughout the entire process. I'll decently reach out to them again for client gifts

So, I have had nightmare situations with other online retailers and the shipping company they used. But the Wooden Cork had an actual phone number with an actual person to help me!!! Tony was the rep that helped me with all of my questions and made sure they used Fed Ex to ship my products. The bottles arrived packed well & in perfect shape!! I’ve been trying really hard to find an online retailer I can trust and use consistently, thanks to Tony and his enthusiasm to help me feel confident in them, I have found it! I’ll absolutely use you guys again and I hope this goes well for decades!! Thank you