WoodemonReviews of woodemon.com

I ordered a customized wooden puzzle in Oct. They processed my payment immediately. I received no tracking info. I corresponded with them 8 times. The last time I was promised delivery by Christmas. No delivery. No communication from the company at all.

I placed an order on December 5, 2025 . Woodemon indicated it would be delivered within 7-9 days based on the shipping I paid for. That means I should have received it no later than Dec. 14. It is now Dec. 23 and I have not received what I ordered and paid for. According to the ship tracking you provide it appears to be nowhere near my house. I have missed the opportunity to give this gift to my first granddaughter for Christmas. I cannot tell you how disappointed and embarrassing it was to not be able to provide her with a present on her first Christmas. How can you call yourself a reputable business if you cannot meet simple delivery needs – especially around the holidays? I have emailed the customer service department 3 times - have never received a response or even an acknowledgement of receipt. Do not order products from this company.

Well, I placed an order on December 15 and when checking out I had the option of several different arrivals. I picked the one that would be to me before December 24. First of all, it is my fault for not realizing that my Christmas present for my granddaughter was coming from China. If I had been on my game, I would never have ordered the product anyway. But now not only will it not meet that timeline it is actually due sometime the first week in January.

Update from my previous review. I’m very disappointed with this experience. I placed my order on October 27, 2025, and the first package arrived within two weeks, but the second package is still missing. My orders were supposed to arrive within a month. Instead, the shipment has been significantly delayed, and I haven’t received any proactive updates. I had to reach out myself many times, and even then, I wasn’t given tracking numbers or clear information about where my package actually is. I understand that weather can cause delays, but the lack of communication has been extremely frustrating. If my package does not arrive by December 24, 2025, I will be requesting a refund. Overall, this has not been a smooth or reassuring process.

Don’t buy this. Quality and colour are poor. Didn’t get the peg holders I paid for and no response to email. Overpriced rubbish.

The company misrepresented the product and now refuses to honor their return policy. They took my money and delievered a product that was NOT what they described. I immediately addressed the issue with their customer service who refuses to provide a return label and is not adhering to their return policy. 1st time ordering and extremely dissappointed & frustrated at the lack of customer service. They ripped me off!

Ordered a personalized backpack with patches for my daughter, the patches came off within 2 days. Very poor quality. I paid about $70 for the backpack.

Awful website- you can easily be conned. Adds things on automatically. Virtually impossible to edit basket