Working with the Woodbows team has been extremely valuable for scaling our business. Their team is very careful to follow our internal processes to ensure the work is done correctly. Their creative team and digital services team are ones that I would highly recommend. A+
JC
JC
Surya has been awesome to work with
Surya has been awesome to work with. They took the time to fully understand the task and have been producing exactly as requested. Highly reccomend.
BP
Brandi P.
I recently had the opportunity to work…
I recently had the opportunity to work with the Woodbows VA team, and I was blown away by their professionalism and attention to detail. Monica and Vidhya were incredibly knowledgeable and skilled in their respective areas of expertise, and they always went above and beyond to make sure our project was completed to the highest possible standard.
From the initial consultation to the final delivery, they exceeded our expectations at every turn. They were always available to answer our questions and address any concerns we had, and they were incredibly responsive and communicative throughout the entire process.
One thing that really impressed me was their ability to work collaboratively as a team. Each member brought a unique skillset to the table, and they were able to seamlessly integrate their efforts to produce a final product that exceeded our expectations. Whether it was Monica's exceptional project management skills, Vidhya's keen eye for design, or Surya's technical expertise, every member of the team played a critical role in the success of our project.
I would highly recommend Woodbows to anyone looking for a top-notch virtual assistant service. They are professional, knowledgeable, and truly committed to delivering exceptional results.
I'm so glad I had the chance to work with Woodbows, and I'm excited to see what they do next.
JO
John
Woodbows VA designed a website for me
I had the pleasure of working with Prabha from WoodBows, and I must say that the entire experience was incredibly smooth and satisfying. From start to finish, Prabha demonstrated a high level of professionalism and clear communication, making the collaboration a seamless process.
One aspect that stood out during our partnership was Prabha's impressive turnaround time. Projects were completed promptly, allowing me to meet my deadlines without any delays. This level of efficiency was greatly appreciated and ensured that I could move forward with my plans without any hindrances.
Throughout our interactions, Prabha consistently displayed a genuine eagerness to understand and meet my specific needs. She actively engaged in asking relevant questions and provided clear instructions, which showcased her commitment to assisting my thought process and ensuring that we were always on the same page. This attention to detail and willingness to go the extra mile greatly contributed to the success of the project.
As a result of Prabha's dedication and expertise, I am thoroughly satisfied with the outcome. The collaboration helped me gain the momentum I needed to propel my endeavors to the next stages and beyond. It is without hesitation that I would consider Prabha for any future projects, as her professionalism, communication skills, and ability to deliver exactly what was needed left a lasting positive impression.
I would like to extend my heartfelt gratitude to Prabha for her exceptional work and invaluable contribution. Her efforts have made a significant difference in my journey, and I am grateful for the opportunity to have worked with her.
AJ
Angelin J.
Woodbows has been a part of our company…
Woodbows has been a part of our company since 2020. They are reliable and honest people. We pretty much outsourced everything to them.
MS
Monica S.
Believe the low ratings and stay far away!
This company presents itself as being able to provide highly skilled offshore virtual assistants. What it appears to be is a high-volume, dishonest company that charges a handsome amount (which I don't mind for people to receive a living wage) but either has incompetent and/or overworked staff that cannot perform basic duties. In one month, I went through two VA's that could not perform basic tasks such as setting up an outlook appointment properly or organizing a Zoom meeting. Most of the work I asked for was not done, it was to the point that on two occasions I paid a student to clear a backlog from this company. I asked for clarity about how they bill multiple times and never received a clear answer. Though I was complaining about the lack of work being done since the first week of having the service, I have email chains, WhatsApp threads, and recorded conversations to back up my claims, which I also filed on the BBB. The company leadership TOLD me they would give me a pro rated refund as through I quit the service mid-way (confirmed via a blurry "screenshot" suggesting they paid anything back) and then stopped returning emails when I asked for an explanation. They boast a full money back guarantee and customer satisfaction, but similar to other complaints here, none of this is taking place. Per their guarantee and my evidence that I did not receive anything approaching service from this company, I should have received a full refund, full transparency about their billing practices, and confirmation of cancellation of their service.
Response from woodbows.comMar 16, 2023
Hi Monica, We understand that you had issues with the virtual assistants that were assigned to you, and we apologized for the inconvenience caused. We have reviewed our training processes and made improvements to ensure that our virtual assistants are adequately trained to handle all basic tasks. We would like to clarify that we did offer you a full refund as per our company policy. We are sorry that our response was not clear enough and that you felt misled. We have taken steps to improve our communication with our customers and ensure that we are transparent about our billing practices. We appreciate your business and would like to offer you a discount on future services should you decide to give us another chance. We are committed to providing our customers with the best service possible and hope to have the opportunity to serve you again.
DM
Damir M.
Awful experience to be honest
Awful experience to be honest. Super slow work and lack of communication. They can disappear for 2 weeks and then try to reach you 5 times in 1 hour and be angry that you don't respond straight away. Waste of money.
Added later:
I wrote them multiple emails after their answer here and haven’t received any response, again. They are scammers, don’t use their services. Trust the amount of bad reviews that they constantly try to overpower with fake reviews
Response from woodbows.comNov 3, 2022
Damir, we are sorry to hear about your experience. It's our intention to give you the best service possible. Please reach out to [email protected]. We will make it up to you by working extra hours. In the future, please feel free to email us at [email protected] so we can take quick action and assign you a new VA ASAP. Thanks.
BP
Bretta P.
I HAD High Hopes
I had high hopes for the VA services as it was very highly rated. However, I didn't have a good customer service experience. Even though I uploaded my tasks to Click Up, their communication platform, no one saw the tasks for two weeks. After a reached out to ask what happened, they said, "oh, sorry."
They also kept switching VA, so I would have to re-enter all of my security codes for my social media (I have two-factor security set up). This would take a lot of extra time from my day to ensure they could access everything. Why am I paying someone if I have to keep granting access?? They could never get my TikTok to work.
I was immediately contacted on the two-month date about continuing payment even after the two-week delay. After I said no thank you to renewal, I thought they would reach out to ask why. Not a peep. I wouldn't recommend it since they made no effort to compensate me for the lost two weeks or changing VAs regularly, causing a lot of extra work on my part.
Response from woodbows.comNov 3, 2022
Bretta, thanks for sharing your experience with us. Unfortunately, the assigned VA got sick so we had to change your VA. Because of our data security policy, your VA can't save any of your data, so only your new VA had asked for the credentials again. We are sorry for the experience you had. We are willing to make it up to you by working extra hours. Please email us at [email protected], we will be happy to help you. Thanks.