woodbows.comReviews of woodbows.com

Avoid at all costs. I would give zero stars if I could. They provided a virtual assistant who could not perform any task that we assigned. They used Al and could not follow instructions even with clear SOPs. We had a trial plan in which we used half of the hours. We asked for our money back and they declined, then said we cannot even use our remaining hours because they closed our account.

There are no negative stars, hence giving 1. I paid for a year, after 8 months I got 50% back, but in reality all their assistants were sub standard. The last proposed had the common sense to honestly say that beyond answering a phone she did not have the skill set required. They promise a lot, but if you need someone who is able to do anything except for maybe pretend to be an incompetent bot (in which case get a bot) they are unable to deliver... their sales person did try to help to get a full refund, or at least he said he was... the reality: the firm spent more time than woodbows delivered and we paid for it... horrible experience.

Signed up with Woodbows in October 2024 right after I incorporated my company. As I had an aggressive launch plan, I needed a virtual assistant to assist with doing research and obtain quotes from suppliers for packaging materials. After 2 days with my 1st assistant, it was very clear that he was incapable of doing what I need. They promptly replaced that with another assistant who at the beginning seems to get it and eventually over time, it just showed time and again, simple instructions were not being followed: 1. Repeatedly Missing deadlines 2. Logging all supplier contacts on a spreadsheet 3. Entering supplier information into spreadsheet 4. Researching suitable suppliers that met the requirements that were specified clearly at the start The straw that broke the camel's back is when I fired the company, the assistant attempted to forward all business emails to her Woodbows account, breaching the NDA that we signed. After agreeing with the Woodbows Client Success team and making multiple attempts to get my money back, they went cold on the thread, even claiming their finance team was off for New Year's. It's already February 2025 as I am writing this. I have numerous receipts to proof this. I do not recommend this company even to my worst enemies (if I had any).

We were promised an experienced VA in the Customer service space, specifically for phone and email, someone who can take orders. They promised 6-10 years experience in the space. The first VA would barely speak and was a disaster on the phones during training. We talked to the supervisor and the VA was replaced. The second VA didn't show for training and did not respond three days, at this point we contacted the supervisor again. They offered a 3rd VA when we decided a refund was more appropriate. We were promised a refund and have not received it a month later. UPDATE - After retaining a lawyer we have received a refund.

I originally went with this company because Forbes had said they had an excellent client retention rate- something like 98%. After my experience, and reading so many other one star reviews here, I believe this Forbes article must be fraudulent. My VA did very poor work, and Woodbows took far too long to try and replace them. Wood bows would not give me a refund, even though they guaranteed me in writing that they would. Be wary of a company that does not allow people to leave reviews on their own site. If you still do not believe me, please do yourself a favour and just sign up with them on a monthly basis. They will try to offer you a big discount for paying for a full years worth up front, don’t fall for it.

This company presents itself as being able to provide highly skilled offshore virtual assistants. What it appears to be is a high-volume, dishonest company that charges a handsome amount (which I don't mind for people to receive a living wage) but either has incompetent and/or overworked staff that cannot perform basic duties. In one month, I went through two VA's that could not perform basic tasks such as setting up an outlook appointment properly or organizing a Zoom meeting. Most of the work I asked for was not done, it was to the point that on two occasions I paid a student to clear a backlog from this company. I asked for clarity about how they bill multiple times and never received a clear answer. Though I was complaining about the lack of work being done since the first week of having the service, I have email chains, WhatsApp threads, and recorded conversations to back up my claims, which I also filed on the BBB. The company leadership TOLD me they would give me a pro rated refund as through I quit the service mid-way (confirmed via a blurry "screenshot" suggesting they paid anything back) and then stopped returning emails when I asked for an explanation. They boast a full money back guarantee and customer satisfaction, but similar to other complaints here, none of this is taking place. Per their guarantee and my evidence that I did not receive anything approaching service from this company, I should have received a full refund, full transparency about their billing practices, and confirmation of cancellation of their service.

Awful experience to be honest. Super slow work and lack of communication. They can disappear for 2 weeks and then try to reach you 5 times in 1 hour and be angry that you don't respond straight away. Waste of money. Added later: I wrote them multiple emails after their answer here and haven’t received any response, again. They are scammers, don’t use their services. Trust the amount of bad reviews that they constantly try to overpower with fake reviews

I had high hopes for the VA services as it was very highly rated. However, I didn't have a good customer service experience. Even though I uploaded my tasks to Click Up, their communication platform, no one saw the tasks for two weeks. After a reached out to ask what happened, they said, "oh, sorry." They also kept switching VA, so I would have to re-enter all of my security codes for my social media (I have two-factor security set up). This would take a lot of extra time from my day to ensure they could access everything. Why am I paying someone if I have to keep granting access?? They could never get my TikTok to work. I was immediately contacted on the two-month date about continuing payment even after the two-week delay. After I said no thank you to renewal, I thought they would reach out to ask why. Not a peep. I wouldn't recommend it since they made no effort to compensate me for the lost two weeks or changing VAs regularly, causing a lot of extra work on my part.