woodbows.comReviews of woodbows.com

Avoid at all costs. I would give zero stars if I could. They provided a virtual assistant who could not perform any task that we assigned. They used Al and could not follow instructions even with clear SOPs. We had a trial plan in which we used half of the hours. We asked for our money back and they declined, then said we cannot even use our remaining hours because they closed our account.

There are no negative stars, hence giving 1. I paid for a year, after 8 months I got 50% back, but in reality all their assistants were sub standard. The last proposed had the common sense to honestly say that beyond answering a phone she did not have the skill set required. They promise a lot, but if you need someone who is able to do anything except for maybe pretend to be an incompetent bot (in which case get a bot) they are unable to deliver... their sales person did try to help to get a full refund, or at least he said he was... the reality: the firm spent more time than woodbows delivered and we paid for it... horrible experience.

Signed up with Woodbows in October 2024 right after I incorporated my company. As I had an aggressive launch plan, I needed a virtual assistant to assist with doing research and obtain quotes from suppliers for packaging materials. After 2 days with my 1st assistant, it was very clear that he was incapable of doing what I need. They promptly replaced that with another assistant who at the beginning seems to get it and eventually over time, it just showed time and again, simple instructions were not being followed: 1. Repeatedly Missing deadlines 2. Logging all supplier contacts on a spreadsheet 3. Entering supplier information into spreadsheet 4. Researching suitable suppliers that met the requirements that were specified clearly at the start The straw that broke the camel's back is when I fired the company, the assistant attempted to forward all business emails to her Woodbows account, breaching the NDA that we signed. After agreeing with the Woodbows Client Success team and making multiple attempts to get my money back, they went cold on the thread, even claiming their finance team was off for New Year's. It's already February 2025 as I am writing this. I have numerous receipts to proof this. I do not recommend this company even to my worst enemies (if I had any).

We were promised an experienced VA in the Customer service space, specifically for phone and email, someone who can take orders. They promised 6-10 years experience in the space. The first VA would barely speak and was a disaster on the phones during training. We talked to the supervisor and the VA was replaced. The second VA didn't show for training and did not respond three days, at this point we contacted the supervisor again. They offered a 3rd VA when we decided a refund was more appropriate. We were promised a refund and have not received it a month later. UPDATE - After retaining a lawyer we have received a refund.

I originally went with this company because Forbes had said they had an excellent client retention rate- something like 98%. After my experience, and reading so many other one star reviews here, I believe this Forbes article must be fraudulent. My VA did very poor work, and Woodbows took far too long to try and replace them. Wood bows would not give me a refund, even though they guaranteed me in writing that they would. Be wary of a company that does not allow people to leave reviews on their own site. If you still do not believe me, please do yourself a favour and just sign up with them on a monthly basis. They will try to offer you a big discount for paying for a full years worth up front, don’t fall for it.

I have had the pleasure of working with Praveena from WoodBows on a number of occasions, and I have been consistently impressed with her work. She is a highly skilled and experienced professional who is always attentive to detail, communicative, and thorough. I first worked with Praveena when she was hired to help me with a marketing campaign for my company. She was tasked with developing a new website and creating a social media strategy. Praveena quickly grasped my vision for the project and went above and beyond to deliver a product that exceeded my expectations. She was always available to answer my questions and make sure that I was happy with her work. I was so impressed with Praveena's work on the marketing campaign that I hired her again to help me with a new project. This time, she was tasked with developing a new training program for our employees. Praveena again exceeded my expectations, and the training program was a huge success. She was able to create a program that was both engaging and informative, and the feedback from our employees was overwhelmingly positive. I have no doubt that Praveena would be an asset to any team. She is a hard worker, a team player, and a true professional. I highly recommend her for any position.

I don't think I am the average businessperson that uses the services of a company like woodbows. I am a teacher and my needs include developing instructional tools like videos. Given the state of education today, all instructional devices must be engaging and have the ability to hold the attention of young people. So my requests were special. But Woodbows rose to the occasion. We had to do several edits due to cultural adjustments, but I believe they were all learning opportunities. The Woodbows VAs (Angel and Sonu) were willing to learn and were eager to work with me to get the work "just right". When my task list gets overwhelmed again, I will not even hesitate to call woodbows for assistance and pray that Angel gets assigned to me again.

As busy solopreneur, I had built up a huge backlog of items to organize, including formatting G-docs. I found Woodbows through a trusted friend and working with Woodbows a pleasant and productive experience. I have two other project partners who now rely on Woodbows. Nothing but kudos and gratitude.