Wonder Skull Reviews | Read Customer Reviews of wonderskull.com

Wonder Skull Reviews | Read Customer Reviews of wonderskull.com

Wonder Skull reviews

41 approved reviews, newest moderated first

Rachael C.
May 27, 2024
Only recieved 1 item out of 3 and…
Only recieved 1 item out of 3 and quality is poor. Awkward sizing and cheap material.
Response from Wonder SkullMay 28, 2024
We ship your orders at various times because some products need more production time than other products. This means orders containing multiple items may be shipped individually. You may receive an item before the next. You can see our "Shipping & Return Policy" here: https://wonderskull.com/pages/shipping-returns-policy Our product quality has been endorsed by numerous customers over the past 5 years. If you encounter any issues or defects with your product, please contact our customer care team at [email protected] for prompt assistance. Please note: This Trustpilot profile page is not our official page and does not represent our services. Therefore, the information updated here may be significantly delayed. Once again, if you have any inquiries regarding your order, please contact us directly via email at [email protected].
Report
Refund P.
May 11, 2024
Keep waiting for my refund
After like 3 months I still keep waiting for my product they say already was delivered but I never get anything so they not offer a refund sender again all they say is contact the usps to me honestly this is scam so thinking twice before u buy something here because u going lose money and time. awnser to u replay u can keep the money I see is the way u do things so now I have to asking all the neighborhood call the city to see the security footage ridiculous 🤣🤣🤣🤣🤣 better keep the money scammers
Response from Wonder SkullMay 15, 2024
If the tracking number indicates "Delivered" to your address, the package has been successfully delivered to you. Please check with your mailbox, your neighbors and your local Post office and give them your tracking number and they will be able to help locate your package. Many customers have received their item without any issue. If possible, you can check the security camera footage to see if any thieves stole the package when it was delivered. Unfortunately, in a few rare instances, our packages have been stolen right in front of our customers' doorsteps upon delivery.
Report
Tiffany M.
May 10, 2024
Got my order about a little over a…
Got my order about a little over a month after I ordered. I didn't get a approximate delivery or ship date. Nothing until I emailed and asked for one. After that I recieved a tracking code. Got my order. It's supposed to be a small. I haven't put it on yet but the top seems like it'll fit ok. The bottoms the crotch is like a foot long. Is it supposed to hang down or am I supposed to wear I up to my boobs?. Very unhappy with the bottoms anyway. Quality doesn't seem much better than shien or wish. Someone just put more stitches in and raised the price. I paid over $40 for something I could've got on wish for like $10. Kinda a joke imo. Wish I could attach a picture.
Response from Wonder SkullMay 15, 2024
We sincerely apologize for any inconvenience caused by not receiving your desired item. While our clothes are tailored to standard body sizes, we understand that some customers may have unique upper and lower body proportions not covered by our existing sizes, resulting in this issue. In the future, we are exploring the option of offering the top and bottom as separate pieces to better cater to your needs.
Report
AUBRY
Apr 5, 2024
ABSOLUTELY TRASH CUSTOMER SERVICE!!!!
ABSOLUTELY TRASH CUSTOMER SERVICE!!!! I ordered my product 2 months ago and still haven't gotten it. When I email them, I get nothing in response. (This in a comment to what Wonderskull has said below..I never said you were a scam..yall got a guilty conscience? And I did finally get ahold of you guys but I had to threaten to take you to small claims court so)
Response from Wonder SkullApr 5, 2024
We provide 24/7 customer support via email, ensuring all inquiries are addressed within 24 hours. - Carefully check whether the website you have purchased from is our official site. Unfortunately, there have been cases of customers buying from counterfeit websites (they have stolen our images and designs to deceive you). If you purchase from fraudulent websites, you have been deceived, something that never happens on our official website. - Please provide us with your order ID, email address, or Transaction ID so we can ensure we don't miss your order or any question from you. - Please ensure that you send emails to our correct address at: https://wonderskull.com/pages/contact-us (or email [email protected]), okay? - Have you checked all your email folders, including the spam folder? Sometimes our emails might end up there in your email system and you may miss it. One thing is certain - we are not scammers as you claim. Our credibility is backed by numerous genuine customer reviews. Discover what they have to say about us here: https://wonderskull.com/pages/happy-customers (our "Happy Customers" section). Please send us an email now at [email protected], so we can assist you promptly.
Report
Delicia B.
Oct 22, 2023
No refund no item. Buy at own risk
I had ordered a shirt that was not even close to what the picture of the product was on the website. When I asked for a refund, it was impossible to receive. Seller kept offering a partial refund after many emails. Ended up accepting a gift card to purchase another item on the site to avoid the constant hassle. The newest order I made never arrived. Again I am contacting seller for no delivery. It has been months. Every time I email, they reply with an excuse without any further consideration or email updates. This company does not care about customer service and basically will rip you off. Don't even think about receiving a refund if your purchase does not work out for you. I would rate a zero if a could.
Response from Wonder SkullJan 11, 2024
Dear Delicia, I wanted to say thank you for your purchase from our store. We have the estimated time of delivery (2-4 weeks from purchase date) on the product's description. You can check this information from our website. During peak season, our amazing warehouse staff goes the extra mile to swiftly deliver items to our valued customers. We work tirelessly to ensure that we can go home and spend precious moments with our children before their bedtime. Occasionally, mistakes happen, such as sending the wrong item. We sincerely apologize for any inconvenience caused and are committed to making it right. I can assure you that we take customer feedback seriously and will address these issues with our team to ensure they are not repeated. Thank you for understanding and we greatly appreciate it.
Report
Alexandria Y.
Oct 9, 2023
My only issues is the fact that orders…
My only issues is the fact that orders took awhile to get and the sizing
Response from Wonder SkullJan 11, 2024
Hi Alexandria, thank you for choosing Wonder Skull and taking the time to leave us a review. We apologize for any delays in receiving your order and we are constantly working to improve our shipping process. We appreciate your feedback and will take it into consideration as we continue to grow. Thank you for also mentioning sizing as we understand how important it is for our customers to find the perfect fit. If there's anything specific that you would like us to address regarding sizing, please let us know. We hope this doesn't deter you from shopping with us in the future, and we look forward to providing you with an even better experience next time!
Report
Matt D.
Aug 25, 2023
Never recieved the item. No help from Customer Service
Item was sent to the wrong address, it was an empty lot. The item was smarked as return to sender. I contacted the customer support and was told it would be shipped back to the correct address once they received it again. It's been 3 months since and no re delivery. They essentially stole $40. Purchase at your own risk.
Response from Wonder SkullJan 11, 2024
Hi Matt, I wanted to say thank you for your purchase from our store. All the delivery address information will be synchronized based on the details provided in your order. However, it seems there was a mistake in the packaging and shipping label from USPS, which led to this situation. We apologize for this unforeseen error and sincerely want to rectify it to ensure your satisfaction. In the future, please reach out to us as soon as possible so that we can assist you promptly. Thank you for understanding and we greatly appreciate it.
Report
Annabel O.
Jul 13, 2023
I loved how fast my pajama pants…
I loved how fast my pajama pants arrived and how comfortable they fit.
Response from Wonder SkullJan 11, 2024
Thank you for the positive review, Annabel! We are thrilled to hear that you received your Wonder Skull pajama pants quickly and that they fit comfortably. We strive to provide fast delivery and comfortable products for our customers, so we appreciate your recognition of our efforts. Thank you again for choosing Wonder Skull, and we hope to continue providing you with top-notch service in the future. Sweet dreams in your new pajamas!
Report