WonderKidz Gifts Reviews | Read Customer Reviews of wonderkidzgifts.com

WonderKidz Gifts Reviews | Read Customer Reviews of wonderkidzgifts.com

WonderKidz Gifts reviews

26 approved reviews, newest moderated first

Lynne
Dec 21, 2024
They lie about processing and shipping…
They lie about processing and shipping times. It took almost 2 weeks for me to even get a response from them when I asked them to cancel and then they miraculously shipped the next day. The order was guaranteed here by Christmas and now they are shipping from china and the shipping notification says the order will arrive by January.
Response from WonderKidz GiftsMay 4, 2025
Hi Lynne, We’re truly sorry to hear about the delays and the confusion regarding your order, especially given the importance of having it arrive by Christmas. We completely understand your frustration, and this is not the level of service we aim to provide. We sincerely apologize for the lack of communication and any misleading information you received regarding processing and shipping times. We're currently reviewing the situation and would love the chance to make it right. Could you please reach out to us directly at [email protected] so we can assist you further and see how we can resolve this to your satisfaction? Thank you for bringing this to our attention, and we hope to turn this experience around for you. Best regards, Agnes, Customer Support Team
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Janet
Dec 19, 2024
They didn’t delivered for Christmas!
They promised a delivery for Christmas on 12/20/24. They sent an email saying it will arrive in January 2025. They use a carrier called Yanwen which I found out it’s not in the USA.
Response from WonderKidz GiftsMay 4, 2025
Hi Janet, We sincerely apologize for the inconvenience and frustration this has caused, especially given the delivery promise for Christmas. We completely understand how disappointing it is to see the shipping delay, particularly when we committed to having your order arrive on time. We understand your concerns about the carrier and the unexpected shipping timeline. Yanwen is indeed a global carrier, and we’re sorry for not providing clearer communication regarding the shipping process. We would love the opportunity to resolve this matter for you. Could you please reach out to us at [email protected] with your order details so we can work on a solution, whether that’s expediting the delivery or discussing other options? Thank you for your patience and understanding, and again, we apologize for not meeting your expectations. Best regards, Agnes, Customer Support Team
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Nektaria D.
Dec 9, 2024
I’ve placed an order with these guys…
I’ve placed an order with these guys and have tried 2-3 times to email them. I just sent another message to them today but I’m feeling very frustrated as they still have yet to respond or contact me. Decided to order from them but due to poor customer service, I will not be ordering again anything. Very disappointing. If you can’t provide decent customer service then what’s the point. Not ordering again from them.
Response from WonderKidz GiftsMay 4, 2025
Hi Nektaria, We are deeply sorry to hear about your frustrating experience, and we completely understand your disappointment. This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve received so far. Please know that we take your concerns seriously, and we would love the chance to address your issue directly. Could you kindly reach out to us at [email protected] with your order details, so we can investigate and ensure that your concerns are resolved promptly? We truly appreciate your feedback and hope we can regain your trust. Best regards, Agnes, Customer Support Team
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Rolando H.
Dec 8, 2024
Fun Concept, Wobbly Execution
The AeroLens drone camera takes decent selfies when conditions are perfect. Wind resistance is minimal, so you'll need very calm days. Battery life is shorter than advertised, and the app can be finicky. When it works, it's great, but be prepared for some frustration along the way.
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Steven G.
Dec 1, 2024
Cool Concept, Battery Life Needs Work
These Back to the Future inspired sneakers certainly turn heads! The LED effects are fantastic and the remote control is a fun touch. However, the battery life is disappointingly short - about 3-4 hours of use. Charging port location could be better thought out, and they're not exactly everyday wear. Still fun for special occasions.
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Jamal H.
Jun 22, 2024
My kids have enjoyed the products
My kids have enjoyed the products I've gotten from here. Everything has arrived functioning and on time, no defects so far. Quality is just okay.
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Jason M.
Feb 27, 2024
Don't waste your money
While I appreciate the fact that their customer service typically responds within 24hrs, I purchased a gift for my son for Christmas that didn't arrive complete (missing a rechargeable battery). It took 1.5 months for them to send out a replacement battery (after MULTIPLE emails), only to find out the toy is defective...... Now I'm currently in a struggle with Wonderkidz to get my refund for their product. Been waiting WEEKS for pre paid postage to return (to which they said they would send me but are "looking into it" whatever that means).....like I said, they communicate, but don't ever execute
Response from WonderKidz GiftsMay 4, 2025
Hi Jason, We are truly sorry to hear about the difficulties you've experienced with your order, especially when it comes to receiving a defective product and delays in getting your replacement battery. We completely understand your frustration with the situation, and we sincerely apologize for the prolonged wait and the lack of follow-through on our part. This is definitely not the experience we want for our customers, and we deeply regret the inconvenience this has caused. We are currently reviewing your case to ensure that the prepaid postage for the return is sent out promptly. Rest assured, we’re doing everything we can to resolve this and expedite your refund. Please don’t hesitate to reach out to us again if you need any further assistance, and we’ll continue to work on getting this sorted out for you as quickly as possible. Thank you for your patience, and we apologize again for the delays. Best regards, Agnes, Customer Support Team
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mark S.
Feb 14, 2024
Purchased glasses for vertigo
Purchased glasses for vertigo. They arrived defective and also had a chemical smell. Contacted the company by email and a second time through the web page form. No response either time. I contacted the credit card company to challenge this. They're refusing to issue a refund unless i cancel the credit card company's hold. Find a more reputable company
Response from WonderKidz GiftsMay 4, 2025
Hi Mark, We are so sorry to hear about the issues you’ve experienced with your order, and we completely understand your frustration with the defective glasses and the lack of communication. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience this has caused. We take product quality and customer service seriously, and we apologize for not responding to your previous inquiries. We would love to make this right by processing a full refund for you. Please reach out to us at [email protected], and we will ensure that your issue is addressed promptly. Thank you for your patience, and we apologize for not meeting your expectations. We are committed to resolving this matter as quickly as possible. Best regards, Agnes, Customer Support Team
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