Sadia R.
Mixed feeling on this one
Mixed feeling on this one. I ordered several items (a backpack, plush toy and a night light) as Christmas gifts. The backpack is nice, plush is soft but the night light has a dim LED - not nearly as bright as photos suggested. Also, after placing the order I tried to update the shipping address because I goofed, but support was slow to respond. By the time they replied, the order had already shipped. Gifts arrived Ok, but the address issue caused stress. I like what they offer and some items are high quality, but a few missteps took away from the experience.
Response from WonderKidz GiftsNov 11, 2025
Hello! Thank you for sharing your honest feedback with us. We appreciate you taking the time to write this review, and we sincerely apologize that several missteps took away from your overall experience. We're glad to hear that the backpack is nice and the plush toy is soft—it's great news that those items met your expectations! However, we are genuinely sorry to hear that the night light was not nearly as bright as the photos suggested, leading to a disappointment with that particular Christmas gift. We take product accuracy very seriously, and we will immediately review the product description and photography for that night light to ensure it accurately represents the item's brightness. Furthermore, we want to apologize for the stress and frustration you faced with the shipping address change. Support response time should be quick enough to handle issues before shipping occurs, and it is unacceptable that we were too slow to assist you with your necessary change. We are reviewing our internal processes and team structure to ensure address update requests are prioritized and handled much faster, especially during busy periods like the holidays. We value your business and are committed to offering high-quality items and a smooth shopping experience. We regret that we didn't fully deliver on that commitment this time. If you would like to discuss the night light further or if we can help resolve any part of this order, please feel free to reach out to us directly at [email protected]. Thank you again for your valuable feedback. Sincerely, The Wonderkidz Gifts Team