WolvenReviews of wolventhreads.com

Brandon was able to reach out quickly and assisted me with my inquiry. I felt heard and was well guided throughout the process. Thank you, Brandon!

I was really enthusiastic about the clothes and the message of wolven. I started ordering there three years ago and it was all fine. but a year ago they changed shipping method and since then there are always problems with the import, taxes or the delivery and wolven costumer service isn’t very accommodating.

Can’t recommend this company enough- the items I received are such excellent quality and really unique style. I am based in UK and there was a £75 customs charge which I was not aware about! After informing the customer service team they offered to cover the cost. I sent receipt of the charge and they refunded immediately! So grateful for their outstanding service.

Customer service is abysmal and their return policy is misleading. Quality of the clothes is very poor. I bought a yoga fit that was slightly discounted and the fabric is awful. Scratchy and thin and size runs a little small. I didn’t want to exchange for another product so initiated a return on Instagram where I originally bought it which was completely ignored. I had to reach out a 2nd time only to be told my order is not eligible for return. The support response didn’t even apologize for inconvenience or for the delay in their reply. I’ve asked to speak to a manager and have not had a response yet. Hopefully they don’t ignore me completely. What bs.

Similar to other reviews, I ordered several items on November 28th as a Christmas present for my wife. About a week before Christmas I realized I hadn't received the items nor had I received any messaging relating to my purchase. I did notice the company was very quick to charge my credit card on the same day of my order though and it has been my experience that a reputable company only charges your card when the inventory is available. Upon contacting their customer service I was informed that the items I ordered were no longer in stock. While that is understandable a week before Christmas, I cannot accept that my items were out of stock at the time I ordered them (a month prior) and even if they were, how the company felt compelled to charge my card for items they didn't have. Clearly Wolven dropped the ball on my order and had zero interest in owning up to their mistake. They also showed no compassion for the fact that they had ruined my wife's gift for Christmas. So far Wolven has only offered a paltry 15% discount for all of the inconvenience. Which, to no surprise at this point, is even less than I can get through Capital One's Chrome extension for online shopping discounts. Oh, and the cherry on top? I had to request the $1.13 Wolven shorted me when they finally refunded my original order (can't call it a purchase because according to them I never bought anything). Do yourself a favor, find another sustainability brand. This one is a fraud.

I ordered my items Nov 27th but didn’t find out one of my items was out of stock until just before Christmas when I emailed to ask on the status and the other item won’t be shipping until after the holiday. That’s over a month waiting for my items to even ship.

I had a concern about sizing on an order that I had just placed, so I reached out to the Wolfpack and Brandon answered me fairly quickly about my situation. He was super helpful and assured me that it will be solved. Over all very happy with the helpfulness and support:)

Terrible/non-existent customer service. I have a simple return and have tried emailing them, chatting with them, calling them (number doesn’t even work) and no response for weeks. Even tried messaging their IG page, no response.