wolky.comReviews of wolky.com

Response from wolky.comSep 22, 2026

Thank you for the kind words about the Jewel! We’re so glad to hear it’s been such a comfortable favorite for you, especially with five pairs in your collection. We can understand how switching from the secure fit of the Jewel to a backless clog might feel a little different, especially when you’re used to having a strap around the back of your foot. We appreciate you giving the clogs a try, and we hope you love the new Jewel colors coming for spring!

Response from wolky.comSep 22, 2026

We understand your frustration regarding the blue Nomad being unavailable. When you contacted us, we explained the situation, apologized for the delay in communication, and offered a refund if you preferred not to continue with the order. You chose to change the order to black instead, and we were happy to make that adjustment for you. Regarding the summer bag, the promotion was subject to the terms and conditions stating that bags were available while supplies lasted. We let you know that we would try to include one with your shipment, and if we were unable to do so, we offered to include one with a future order. We appreciate your feedback and hope you’re enjoying your new shoes.

Response from wolky.comSep 10, 2026

Thank you for your feedback, and we’re glad to hear you were pleased with the quality of the sandals and how quickly they arrived. We’re sorry the return process left you frustrated. We did want to clarify the timing, as your return request came in just before the July 4th holiday weekend. Our office was closed on Friday, July 3rd for the holiday, and the next business day was Monday, when your return label was processed and sent. Our automated response indicated that the label would be provided within one business day, and we apologize if the timing was unclear or if our communication caused frustration. We also understand your frustration with not being able to reach someone by phone. We’re a small team and, particularly around holidays and busy periods, we may not always be immediately available by phone. We do our best to respond as quickly as possible, but we recognize that this can be frustrating when you’re trying to complete a return. We appreciate you bringing your feedback to our attention. We’re always looking for ways to make the return process clearer and easier, and we hope you’ll consider giving us another opportunity in the future.

Response from wolky.comSep 10, 2026

We’re truly sorry for the frustrating experience with this order, especially after being a Wolky customer for 25 years. We understand how upsetting it is to have an order go missing while your payment has already been processed. We sincerely apologize for the oversight and inconvenience this caused. We’re glad that things are back on track now, and we hope your shoes arrive safely and were well worth the wait. Most of all, thank you for being such a longtime Wolky customer, we truly appreciate your continued support and patience! ❤️

Response from wolky.comSep 10, 2026

Thank you for your kind words about our shoes! We’re so glad to hear that you find them excellent and would recommend them, especially for accommodating different foot sizes and needs. We’re sorry that our return process didn’t meet your expectations. Our return labels are typically processed within one business day, which is our standard turnaround time. Once a return is received, there is also processing time needed on our end before the refund is issued. We understand that you may prefer a faster process, but we hope this helps clarify that a 24-hour turnaround for a return label is within our normal timeframe. We truly appreciate your feedback and are happy to hear that you love your Wolkys. Thank you again for your recommendation!

Response from wolky.comSep 10, 2026

We’re truly sorry for the exceptionally long wait and apologize for the inconvenience. Our shoes are handmade, and unfortunately, we do sometimes run into production delays. This was one of those occasions, and this particular style took especially long to reach us since it is a newer style. We really appreciate your patience and understanding throughout the process. We hope that, in the end, your sandals worked out well for you and that you’ll get lots of good use out of them! And if you ever experience a delay like this with a future order, please know that you never have to feel like you’re stuck waiting, we’re always happy to issue a refund if you’d prefer not to wait. Thank you again for your patience

Response from wolky.comDec 3, 2025

Thank you for your feedback. We did reach out regarding your order and even offered a refund at the time, though it seems the message may have been missed. We hope you’re enjoying your shoes and truly appreciate your understanding!