wolky.comReviews of wolky.com

Response from wolky.comOct 15, 2026

We're very sorry your order wasn't delivered as expected. We weren't aware that UPS had made three delivery attempts, and we appreciate you reaching out to us yesterday so we can get this resolved as quickly as possible. We sincerely apologize for the inconvenience and hope we can turn this experience around for you.

Response from wolky.comOct 15, 2026

We're sorry to hear this. According to the tracking information, your package was delivered on October 6. If you haven't received your order, please contact us directly so we can look into this for you. We're always happy to help resolve any delivery issues.

Response from wolky.comOct 15, 2026

We're sorry to hear you feel this way. We are a small customer service team, and while we do answer calls during business hours, we may not always be available to answer immediately when assisting other customers. We recommend reaching out by email if you aren't able to get through by phone, as we're happy to assist with any questions or concerns that way. We appreciate your feedback and the opportunity to help.

Response from wolky.comSep 22, 2026

We’re sorry for the frustration, but we do want to clarify the timeline. Your email was received before our business hours on Thursday, and we responded later that same business day. The return instructions are also included with every order and available on our website, including information explaining that return labels can take up to one business day to process. We had not yet reached the end of that processing timeframe when this review was posted. We were happy to assist with your return and exchange, and we have continued monitoring the return tracking. We will be reaching out again regarding your order!

Response from wolky.comSep 10, 2026

I’m truly sorry for the experience you had with this order. There were several things that went wrong on our end, and I completely understand your frustration. Your order unfortunately became associated with a SKU that did not exist in our system, which prevented us from locating and processing it correctly. I also sincerely apologize for the delay in my response while I was working through a backlog of emails. To then have the wrong size arrive after such a long wait was an additional mistake on our part, and I feel terrible that we put you through all of this. I did reach out to you to offer an exchange for the correct size, but I understand that by that point you had already initiated a return and payment dispute. Since I did not hear back, I asked our team to proceed with the refund through the dispute process. I truly hope that resolved everything for you. I sincerely apologize for both the SKU discrepancy and my oversight in your order. This was absolutely not the experience we want for our customers, and I’m very sorry we let you down.

Response from wolky.comSep 10, 2026

We sincerely apologize for the delay with your return label. This happened right around the time we had just implemented a new return process through our Wolky & Me accounts, and unfortunately, the label requests weren’t always coming through to us as they should. This left some customers waiting longer than they normally would, and we’re very sorry for the inconvenience this caused. That is not how our return process is typically meant to work. Normally, customers can use the returns link at the bottom of our website to submit their request, and return labels are generally sent within one business day. We’re glad we were able to get your label sent and that your refund ultimately resolved the issue. We truly appreciate your patience and understanding while we worked through this new system. We hope you have a wonderful day!

Response from wolky.comJun 26, 2026

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We did receive your email requesting an exchange, and while there was a short delay in our response time due to a higher-than-usual volume of inquiries, your exchange was processed and shipped as soon as we were able. We understand how frustrating it can feel when you’re waiting for a reply, and we apologize for any confusion this caused. We do our best to manage all requests like this, through email so we can keep accurate records and ensure each order is handled correctly. We’re glad we were able to get your exchange completed, and we appreciate your feedback as it helps us continue improving our response times and communication. If you have any additional questions about your exchange, please reply to our email and we'll be happy to help.