wolky.comReviews of wolky.com

Response from wolky.comJun 27, 2026

We’re sorry to hear about your experience and appreciate your feedback. The delivery timeframe shown at checkout and in the order confirmation reflects the information provided at the time of purchase. Once an order is processed and shipped, a separate confirmation email is sent with tracking information reflecting the actual shipment status. In some cases, system-generated estimated timelines may appear alongside tracking details, but these do not override the shipping confirmation once an order has been fulfilled. Return labels are typically generated and sent within 1 business day of the request. In this case, there was a slight delay; however, we did reach out during the process to provide an update. Once a return is received and inspected, refunds are processed within the standard 14-day timeframe as communicated at the time of the return request. We understand that timing and expectations can sometimes feel unclear, and we appreciate your feedback as we continue working to improve both our communication and service.

Response from wolky.comApr 23, 2026

Thank you for your feedback. The delivery dates shown at the time of purchase are estimated timeframes for when the product is expected to arrive, not guaranteed delivery dates to the customer. This is especially the case for pre-order styles, as our shoes are handmade and production timelines can occasionally shift. To clarify the timeline, both pairs in your order were pre-order items placed on March 2 with estimated delivery timeframes shown at checkout. One pair became available sooner and shipped on April 15, while the second pair remained on backorder due to production timing. On Monday, I responded to your inquiry with an update regarding your order. On Tuesday, you requested a refund, which I processed promptly once received. I’m sorry for the frustration this experience caused and appreciate you taking the time to share your feedback.

Response from wolky.comApr 20, 2026

Thank you for your message, and I’m sorry for the frustration this has caused. I did receive your return request on Monday, and our return labels typically take 1–2 business days to be issued. In this case, I was out of office for a short period, which did cause a slight delay in processing. I did go ahead and send your return label as soon as I was back and able to process it, and it was issued shortly after. I also followed up to confirm it had been sent. I’m sorry if there was any confusion or if it felt like you were not being assisted during that time. That was not our intention, and I do understand your concern about wanting to return the shoes as quickly as possible. I also did see your recent dispute/feedback. We absolutely take all customer concerns seriously, and I’m happy to continue assisting you directly here so we can get this resolved properly. If you are still unable to locate the label, please let me know and I will resend it immediately.

Response from wolky.comMay 5, 2026

Thank you for your feedback, and I’m sorry to hear about the frustration with the timing and the fit. The item was placed on backorder at the time of purchase, and that information was also included in the order confirmation email. Unfortunately, the shipment was later delayed due to factory timing issues, which extended the delivery beyond the original estimate. I’m sorry the shoes didn’t end up meeting your support needs. If there’s anything else I can help with, I’m happy to help.

Response from wolky.comMar 28, 2026

Thank you for sharing your feedback, and we’re sorry to hear that the Nimes did not feel the same as your previous pairs. We understand how disappointing that can be, especially after years of wearing a style you’ve enjoyed. While the Nimes design remains consistent, materials can feel different over time and between suede/nubuck and smooth leather. We understand that this change may affect comfort, particularly if you’ve been used to a softer, more broken-in feel from earlier pairs. We appreciate your loyalty and regret that this pair did not meet your expectations. If you’d like any assistance or have questions about fit or alternative styles, our team is always here to help. Thank you again for your feedback and support.

Response from wolky.comMar 28, 2026

We’re very sorry for the mix-up with your order and that two different sizes were received. We understand how frustrating and inconvenient that must have been, especially with your upcoming departure, and I truly apologize for the experience. As soon as the issue was brought to our attention, we arranged a replacement with expedited shipping in an effort to get it to you as quickly as possible. I’m very sorry it did not arrive in time. I sincerely regret that we weren’t able to resolve this more smoothly for you. If the shoes did not work out, please let us know and we’ll be happy to discuss further options. Thank you again for your understanding.

Response from wolky.comDec 15, 2025

Thank you for your review. Orders placed after 8 AM on Friday are shipped the following business day. Your order was placed Friday, November 28th at 1:40 PM and shipped Monday, December 1st at 1:48 PM. A UPS tracking number was included in your shipping confirmation email so you could follow the progress of your package. According to UPS, your order was delivered on December 8th. While it may have felt like a long wait, the order was shipped as soon as possible within our standard process. In the future, if tracking shows “delivered” but you have not received your package, please contact us directly so we can help resolve the issue ASAP.

Response from wolky.comAug 20, 2025

I’m sorry to hear your Alabama shoes developed a tear after such a short time. That’s not what we’d expect, and the best way for us to take care of this is directly through us. If you could please email us at [email protected] with your order details, we’ll be glad to help.