WjacketThe Windbreaker is a timeless year-round jacket that is equally stylish and comfortable. Its ageless classic appeal makes it stand apart since it will be in fashion for years to come.
Wjacket (wjacket.com) has 209 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
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Showing 107 reviews with 1 star · Clear filters
Marsha R.
I pushed the wrong button on the computer and was immediately charged. Within 5 minutes I asked that the order be cancelled. They refused. I got the item and asked them to send a return label. They refused. They told me to go to the post office. I am handicapped and can prove it. I told them that and they still refused to send a return label. they are dismissive and unhelpful
Jane K.
I was going to buy a coat but there is no where to buy with PayPal on my site here in Australia. You say you can but no Box available.. & after the recent reviews of sizing being wrong...
Joelle K.
I received the jacket after a few weeks but expected this from the reviews. The jacket fits but this is NOT a rain jacket. Just walked my dog in moderate rain for one hour and I am soaked. So don't use this rain jacket if it actually rains. I would like to add that I tried to post a review on the Wjacket website, but I see no space for writing a review.So I do not know where all the reviews present on the site come from.
Response from WjacketNov 24, 2024
Hello Joelle, thank you for sharing your experience. We’d like to clarify that our jacket is designed to be water-resistant, not fully waterproof. While it can handle light rain and drizzle, it may not provide complete protection during extended exposure to heavier rain. That said, thousands of our customers have successfully used it in rainy conditions without any issues, but we understand that individual experiences may vary depending on the intensity of the rain. We truly appreciate your feedback and will use it to improve our product descriptions and designs. If you have any further questions or need assistance, feel free to contact us at [email protected].
Hilma A.
Buyer be aware indeed So angry, goods eventually turned up although delivered to the wrong address fortunately I knew the occupant. Wrong colour and wrong size I cannot recommend this company to anyone. I am not trying to get a refund as my life is too short.
Mrs H.
Bought on UK website Delivery slow,sizing totally wrong, return process long winded and expensive as return address is in Italy. I sent by Royal Mail Tracked but together with many others found the seller a) refused to accept the delivery of the returned parcel or b) there is a non existent address and the parcel is undeliverable . . Following a long email exchange with impossible demands from the seller I opened a case with PayPal. The seller said they would give an "appropriate refund" if I closed the case. I escalated it and PayPal found in my favour and closed the case with a full refund to me. It appears many other sellers have given up in frustration at returns not being honoured.
JUDITH L.
I am still waiting for delivery of my order. when i checked with wjacket they stated that the item was delivered but i did not receive anything. i was referred to the delivery company to check which i cannot do as the website is in another language and no one answers the phone. VERY DISAPPOINTING. Do not know how to resolve anything, no jackets no customer service. i do want my 2 XL wjackets but think the company is a scam and i will not receive anything. Order details Retailer: W JACKET Afterpay order number: 549371600 Merchant order number: rGMqgVwDEpzp7EURh13LrN9Ta Total $196.02 AUD ($126.40 USD @ 0.64483) THE ADDITIONAL INFORMATION REQUESTED
Response from WjacketNov 24, 2024
Hello Judith, we sincerely apologize for the inconvenience and frustration this situation has caused you. According to our couriers, the order appears to have been delivered; however, we completely understand your concerns and want to ensure that you receive the items you ordered. Please contact us directly at [email protected], and we will assist you further. To resolve this, we are happy to arrange for another shipment of your order. Your satisfaction is our top priority, and we are committed to making this right for you. Thank you for your patience and understanding as we work to address this matter.
donna W.
Since ordering a jacket from W Jacket and going thru the frustrating return process, I can say DO NOT ORDER from W Jacket. I have been on an endless email thread providing the information required for a FULL REFUND. When I learned their return center is in ITALY (I'm in USA), I chose to use FEDEX so I had a tracking number, which cost $95. Fed ex folks contacted me to say W Jacket return center address IS NOT VALID & there is no phone # for the return center in order to receive calls from Drivers such as FedEX in order to deliver the return. I have sent an email to a different address, again, in order to have my order refunded in full. This is bad business all the way around. I hope I hear from someone in customer service who cares about doing the right thing.
Sandra T.
I purchased the Wjackel a month ago. When it arrived it was too small, even though it was the size of all my jackets. The number provided on the enclosed card was a Queens NY number, and the package came from Illinois. Yet,when I finally reached someone, I was told I had to return the jacket to Italy at my own expense. As a 75 year old senior citizen I protested.. citing the expense involved in sending something to Italy. After sending them pictures of the jacket as they requested, they acknowledged receipt of the pictures and indicated they would make an exception. What type of exception was not indicated. Repeated calls and follow up emails are not being returned. I will now file a claim with PayPal.