WjacketReviews of wjacket.com

I eventually recieved my order. It took 5 months. It was not what was advertised and what was in the photos. What I received was plastic rain jacket. The colour was what i requested but the sizes were not what I ordered. After reading the difficulties people have had with returns i do not know what to do especially when my order took so long to arrive. so disappointed.

Jacket was advertised as $79 but did not mention USD until checkout. Received Jacket in good time but like other reviewers the jacket was not true to size. Advertise that Jacket can be easily returned for full refund - not true. Two Options - dont return the jacket but buy and new jacket with a 30% discount or return the jacket at my cost and receive receive a discount code worth the same amount paid. This would be a costly return and not a full return.

Am 18. November 2024 habe ich einen Regenmantel bei Wjacket bestellt. Der Mantel war mir zu groß, daher wollte ich ihn zurück senden. Der Rückgabeprozess ist nur mit einer Anmeldung und einem Foto des Artikels möglich. Per Mail habe ich das Rücksende-Okay bekommen. Den versicherten Versand mit DHL zu 17 Euro nach Italien, habe ich bezahlt. Das Paket ist nachweislich in Italien angekommen. Bis zum heutigen Tag habe ich mein Geld nicht zurück bekommen!

The size guide is not accurate and so my jacket was too small. The return process, which they advertise is easy, is horrendous!! You must firstly pay to return a jacket! You must send an email and photos of your jacket, before they presumably provide you with an address where you can return your jacket!! I had one automated reply initially and nothing since!! I have been contacting them daily for over a week and have even called them!! Still NO response or any assistance! According to their information I only have till tomorrow- 22/1/25 to return the jacket, that doesn't fit me!! I would warn anyone from making a purchase from this company!!!

Sizing does not match size guide. Way smaller in the bust. Customer service is rubbish. They answered my first email quickly and said I had to click on a return link to get details of how to return. Of course the link does not work and now I can’t get anyone to answer an email. At best this is a shabby, poorly run business and at worst it is just a scam. Don’t waste your time and money. If I could give zero stars I would!

Mantel bezahlt, wurde wegen unpassender Größe zurückgesandt. Geld habe ich nie zurückerhalten. Vorsicht!!!!!

Just a further update to my below review. The jackets were returned to me and were delivered today. The address that they provide doesn't exist and it's dodgy just like the Seller. This is how they get away with ripping people off. They say they'll refund the cost when it's returned to them but as the address doesn't exist they don't receive it therefore no refund. Once again, my advice is DO NOT DEAL WITH THIS SELLER AS THEY ARE DISHONEST AND CHEATS. This business should be avoided at all costs. They only got 1 star because I couldn't give them zero stars. I wish I had seen the reviews on Trust Pilot before placing the order. The size chart is completely wrong. There was a gap of at least 6 inches for the front sides to join, let alone overlap so I could button it up. I contacted the seller and they advised I had to pay for the return postage, FOR THEIR MISTAKE. As one of the reviewers said, lodge a claim with PayPal which I did and got my money back through PayPal. They, WJacket, contacted me by email to advise to close the case and they would issue a refund but I didn't trust them and luckily I didn't, based on the negative reviews for the same issues I had with them. They are cheats and one of the worst online companies I've had the misfortune to buy from. I would advise anyone thinking of buying from them to check all the reviews as this business can't be trusted and to run as fast as you can away from them.

I recommend you DON'T BUY FROM THIS COMPANY! The coat sizes are wrong, I tried to contact the company but they didn't reply. I didn't get a refund even after I got a message stating the refund was on the way. MAKE SURE YOU PROCEED WITH A FULL COMPLAINT VIA PAYPAL FOR A REFUND. otherwise you'll not hear back from the company after the initial contact. The return address for the returns is false, and the return package has been returned to me by Italian postal service. I have lost my money.