WjacketReviews of wjacket.com

The coat is pretty but is at least 2 sizes too small. While the website says 2-8 business days for shipping in the US, it took almost a month and that was after I emailed "Millie" to ask where it was. When I asked about returning, I had to take pictures of the item AND the packaging before they would give me directions on how to return. Then, I'm supposed to return it to Italy even though it came from a US address AND I'm supposed to send them the tracking number. Why do I have to return it to Italy when the website says the company is based in New York and the package came from California? What a mess!

I read reviews about sizing being too small. I emailed the company to check on sizing. They replied promptly. I wanted size 22AU & ordered 3XL, thinking it could be taken in. What arrived is just under a size 20. Nothing like their sizing chart. It costs an obscene amount to return as address is in Italy. Prices are in USD NOT AU so jacket is closer to $130 rather than the $79. advertised. Damn expensive mistake. AND the company had the nerve to dispute this review twice having it taken down. First by saying I hadn't purchased. I've had to provide proof of purchase for the review to go back up. Second time saying content was defamatory. Its been reviewed by Trustpilot and back up again. If I could give -10, I would. If this company put the same effort into genuine customer service that they have trying to silence my truthful opinion and experience, then maybe their rating would be better.

Prior to purchase I wrote to ask about sizing and was told that the jacket measurements were as published. I ordered a jacket and when received it was actually 3 inches smaller than published. If I want to return it I have to pay shipping despite what is clearly poor quality management, I did not receive the product advertised. Cost of shipping back to Italy is more than I paid for the jacket. EDIT: I just received feedback from wJacket, 13 months after I published this review. Apparently they want to make sure I'm satisfied with my purchase. TOO LITTLE, WAY TOO LATE. SHAME ON YOU.