WjacketReviews of wjacket.com

When this was advertised in Australia it was $79.00. After ordering it was $79 US. Then would you like to add a waterproof scarf for $19.00, again USD when ordered. Arrived and was not waterproof, just cotton, like a thin tea towel. The jacket duly arrived and was like everyone else's too small, wouldn't button up even over a thin T-shirt. I followed the 'size chart' and my measurements were less than the L size shown. The crimson colour was way darker than the shade shown on their website. There is also no country of manufacture on any label on the garment. Then the EASY return. A number of emails later and.an answer with instructions to photograph the item - never heard of this before - do this, receive a return form, which would not load more than 1 photo file, even though they wanted photos of the garment, then the packaging (?). Finally an email request is accepted then the Return address (kept secret till this point) is in ITALY. I had my parcel label checked at the Post Office and it had been posted from Sydney. So lots of cost to return to Italy, if it gets there, then a refund. Do I trust these people? NO WAY. Also their email address is a gmail address, not very corporate. I will find a friend who is a few sizes smaller and it's all theirs. I have since ordered a beautiful waterproof and windproof jacket from Amble in Melbourne.

Utter scam!!! Don't even attempt to return jacket....absolute waste of precious time! Sizes at least 2 sizes too small even though i ordered correct size as per the company's measurements. I had to send pictures of the jacket to Australia, only to be told that i need to send the jacket to ITALY, which would cost me NZD100! Don't even waste your time to get the refund of 30%....!another scam! Please don't wast your time or money on this company. Very disappointed in their bad customer service.

I cannot recommend purchasing from W Jacket - they do not stand behind their products and will not support their customers when a poor quality garment is provided. The jacket seems great when it arrives. I followed the care instructions on the label and washed my jacket on a gentle cycle before wearing it, and the stitching on the lining came apart in several places. I emailed and (politely) enquired about options available to remedy the situation. A refund was not offered. So I requested a refund and was denied, because they said the jacket arrived in good condition. In addition to offering no warranty about the quality of their products, if you are going to purchase from them, be aware of the following: 1. Their sizing is wrong. They say that the jacket is a generous oversize cut. It isn't. Choose at least 1 size bigger than you think if you want it to fit snugly, and 2 sizes bigger if you want it to be looser fitting. I chose 1 size bigger than my normal sizing (figuring I might be wearing jumpers and multiple layers underneath). I can't do up all the buttons, even with only a tshirt on :/ 2. Prices are in USD - this does not become apparent until AFTER you've made your purchase when the unit of currency is listed. 3. According to their website, you are able to cancel your order for a full refund within 6hrs of submission by sending them an email. However, their response advised that they will not provide this refund. (But they will offer other incentives like discounts to encourage you to continue with the purchase). I find it very difficult to trust this company and would never purchase from them again.

I had the same problem other reviewers have mentioned - the sizing chart is not accurate and the returns process is definitely NOT easy. I am 180cms tall and an Australian size 16. I ordered the L, which is listed as 16-18, but it is too small - I suggest it's more an Australian size 14. I'm now trying to exchange it for the next size up, but am not getting anywhere. I've just had two reply emails asking me why I want to return the item, which seem to be AI generated responses. I'm not getting a return address or the possibility of a refund. The jacket is lovely but I can't recommend it or the seller, due to the poor customer service.

Same as others. I am in Australia. Got sucked in by easy 100% return process. If you are not happy return it. Well wish it was that simple. Received my jacket and scarf today and it was not the colour it seemed and scarf was faulty. Started the return process and M gave me an address in Italy. I am not paying $35 to return this. This company is a scam company. In the process of disputing the payment with afterpay and advising them of this.

WJacket says it has easy returns but BS. You have to take pictures of the items you just received and wait for approval to return. They give you an address in Italy for customers in North America when their customer phone line is in New York. They have an office in Jamaica, New York. Customers have to pay for return shipment to Italy that is more than the cost of the return. What is up with that??? What is up with their distribution and returns? WJacket doesn't return calls or answer emails once they give the Italy return address. UPS asks for a person contact but WJacket will not provide it. Not happy with customer service!! I am calling this out on Youtube and Facebook!!!

I ordered a powder blue jacket but received the wrong colour. I asked for details on how to return it for an exchange and was told I would need to send photos of the item. I did this and was provided with a return address in Italy but I had to pay the $45 postage. When I complained about this I was told I could only get an exchange for 100% of the original item if I wrote a positive review! And my conscience won’t allow me to do that. So please be warned that if they stuff up your order then you are basically screwed unless you are willing to lie about their mistake.

Absolutely a nightmare. Supplier sent wrong size. Tried to return but it's endless e-mails to and from a person named "Millie". Each request for a return address is met with further requests from Millie. Before I ordered this coat, I checked the website and it said it was in the US. Upon deliver, the package indicated an address from China. Total scammers. DO NOT ORDER FROM THIS COMPANY. THEY MISREPRESENT THEMSELVES.