WjacketReviews of wjacket.com

Lovely jacket but it was too tight. I was given an address to return the jacket and duly mailed it off. In February. Nothing heard until today when the parcel was returned to me because it wasn't collected from the address in Italy. What a rip off, and its one way to get around paying compensation. The jacket will be delivered to a charity shop for someone else to enjoy.

Refused to honour cancellation policy, demanded we honour return policy, although items must be returned to Italy not the Australian depot, which costs more than the item. Their staff were very unprofessional and of no assistance. Complete experience disappointing and frustrating.

Impossible customer service. I can't write a review on the jacket as it was misdelivered. It was addressed to a place of business (a public school) so that it would not be left outside of a residence in the city. The carrier sent a picture of the package left at somebody's door outside. I have repeatedly asked for help from WJacket and keep getting told it was delivered. No matter how many times I ask them to look at the carrier's delivery picture I go around in circles. I have been asked for a refund now for more than a week. Impossible customer service.

“Free shipping and returns” WRONG!! Jacket does not fit in torso and was sent incorrect colour. Asked to return it for refund. First wanted to give me 30% off second Wjacket! Then said I needed to pay for return And, return it to Italy! Then said sending another Wjacket in correct colour. How is sending another Wjacket that does Not Fit a solution? Wjacket very annoying and frustrating. Avoid Wjacket. UPDATE - Wjacket tried to resolve the problem by sending me another jacket - it was the Same incorrect colour! And same bad fit!

I wish I had seen the reviews for this company before I ordered. Customer service is non existent. I contacted them as soon as I received my jacket to arrange an exchange for a larger size or a refund. I received a response that I would only get a small percentage of the cost back!!! Why??? The jacket was received that day, not worn and had all the tags still attached. Since then, I have sent several follow up emails with no response. Terrible company to deal with, will not recommend to anyone. Don't waste your money. Way too expensive and disappointing.

TERRIBLE CUSTOMER SERVICE Bought a jacket online, but was the too big even though I had followed the size guide. Tried to exchange it but even though the jacket had come from Sydney the return address was in Italy, and it was going to cost me $44 to send. Opted for 30% voucher, but the jacket I want doesn't come in a small size. They do not answer emails and there is no number to call. WOULD NOT RECOMMEND THIS COMPANY

The WJacket company has very poor customer service. I tried to exchange my jacket to a bigger size and could not get through to them, the phone listed is only for messages and they won't call you back, if you email them they won't respond right away. Be aware that they are located in Italy so if you have to return the coat which has to be at your expense you will be paying a lot of money.

Do not buy from this company. Sizing is wrong, next to impossible to return. Followed instructions explicitly and no refund yet. I should have donated it somewhere