WjacketThe Windbreaker is a timeless year-round jacket that is equally stylish and comfortable. Its ageless classic appeal makes it stand apart since it will be in fashion for years to come.
Wjacket (wjacket.com) has 209 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
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Clothing & Underwear · Ozone Park, New York
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Showing 107 reviews with 1 star · Clear filters
Elizabeth F.
Without a doubt the worst customer service I’ve experienced in years of online shopping. They promise easy returns but the web form refused to accept the order number; then when I emailed, they were so slow to reply and argumentative that then they said ‘yes we’d accept you return except sorry, now the two weeks is up and yours outside the returns window.’ Disgraceful.
kerrie
The size I ordered did not fit. Trying to return it was impossible. Numerous emails, then a form to fill in and upload photos only to find out the return cost is nearly 50% of the original cost. Do not buy!!
Brodie
Liked the jacket but two sizes too small. Tear in packaging which has marked the jacket.so I can’t sell it on in U.K. I’ve no idea how to get a refund or where to return the jacket. Suggestions please
Wendy L.
The company offers PayPal as a payment option but after ordering when you get to payment it asks only for the credit card number. This sounds very much like a scam. How disappointing
Anne B.
Don’t trust this company if you need an exchange of size. The process is time consuming and deliberately difficult. Jackets are not oversized as advertised. If you need to exchsnge one you are expected to return it to Italy at a cost of about $40 Aus.
Kim M.
The jacket was really nice but way too small. I was given the return details and duly went to the post office to return it at a cost to me of more than $40! I mailed it at the end of April and it has been sitting in Italian customs for 14 days already. I contacted the company to ask what is happening, all they did was confirm it had not reached its destination yet - I thought they could contact the destination office to find out what the problem is. I am left wondering if I will ever get a refund- not happy. Update as at 08.06.24: a refund is being processed. While the jacket was lovely and good quality unfortunately the sizing is way off I should have ordered 1 or 2 sizes bigger- the return process is a stressful and very expensive.
Beth O.
The size isn’t even close. I ordered a larger size than I take and it was still too small. I wear 16-18 but ordered the 20-22 and still need a 4x to be sure it fits.
Sharon Kay B.
Another unsatisfied customer! I ordered a red jacket which was too small. I followed instructions and sent it to Italy at a high cost, but got no new jacket or response from the company. Today I have collected the original jacket which of course doesn’t fit. I will not return it again as I find this company untrustworthy and/or unreliable.