WizeBandReviews of wizeband.com

Response from WizeBandNov 5, 2025

Hi Jenny, thank you for your review. We’re glad to hear you liked the quality of the strap, though we’re sorry it didn’t fit as expected. We always try to provide accurate size details in the product description, and we do recommend double-checking wrist measurements before ordering. To help us better understand the issue and improve our listings if needed, could you please send us a photo of your wrist measurement using a tape measure? This will allow us to verify whether there’s any discrepancy in the size description and assist you further. We’re here to help and appreciate your cooperation!

Response from WizeBandOct 17, 2025

Hi Catherine, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the confusion and delay you experienced. After checking our records, we haven’t received the video you mentioned — it’s possible it didn’t go through successfully. Could you please resend it to our support email so we can sort this out right away? We’ll make sure your case gets priority once we receive your reply, and we’ll help fix the color mix-up too.

Response from WizeBandOct 14, 2025

Thanks for your feedback, and we're really sorry to hear the band isn't staying secure — that definitely shouldn't be happening. To help us look into this further and find a solution for you, could you please send us a short video showing the issue?

Response from WizeBandJan 2, 2025

Hi Lisa, We’re deeply sorry for the frustration and disappointment caused by the delay in receiving your order. We completely understand how important this gift was, and we regret that it didn’t arrive in time. Your package was received by your local Sydney depot, but unfortunately, they experienced significant delays in delivering it. While this delay was outside our control, we wanted to make things right for you, so we’ve already processed a full refund. This means you’ve been refunded, and when the local shipper finally delivers your items, they’re yours to keep free of charge. We truly appreciate your patience and understanding as we worked through this situation. Your feedback about the carrier is incredibly valuable, and we’re actively reviewing all partnerships to ensure a better experience for our customers in the future. Thank you for giving us the opportunity to make this right, and we hope you’ll consider giving us another chance in the future.

Response from WizeBandJan 4, 2024

Dear Ruth Carey, Thank you for taking the time to provide your feedback on the WizeBand product you received. We are sorry to hear that the band did not meet your expectations in terms of its securing mechanism. At WizeBand, we aim to provide a variety of designs and functionalities to suit different preferences, and we understand that not every style will be a perfect fit for every customer. If you were expecting a band similar to a traditional watch band, we would be happy to assist you in finding a product from our range that better matches your needs. Additionally, if you have any suggestions or specific requirements for what you're looking for in a watch band, we would greatly appreciate your input. This kind of feedback is invaluable as we continuously strive to improve our products and cater to the diverse preferences of our customers. Thank you again for choosing WizeBand, and we look forward to the opportunity to better serve you. Best regards, WizeBand Customer Service Team