Carmen Z.
Violate own refund policy
The very first day i received watch bands i sent them a message that I wanted to return the bands because they were too rough for my skin. I am 76 years old and my skin is sensitive. They have been sending emails back and forth and have refused to a return and my money back. Last response.... 'We’re sorry to hear that the band has caused discomfort and irritation to your skin. Please understand that skin sensitivity varies from person to person, and certain materials may cause irritation depending on individual skin reactions. This does not necessarily indicate a defect or quality issue with the band itself. With that being said, we can only offer store credit as a resolution for this concern. Unfortunately, we are unable to provide a refund in this case.' Unbelivable!! What am I going to do with 3 useless bands and a store refund?
Response from WizeBandOct 24, 2026
Hi Carmen, We're truly sorry to hear about your disappointment and the discomfort you've experienced with our watch bands. We understand your frustration, especially since the bands did not meet your expectations. We sincerely apologize for any inconvenience this has caused. As mentioned in our previous communications, we have been offering you store credit as a resolution to your concern. This would allow you to choose other products from our collection that may better suit your preferences, without the hassle of returning the original bands. At WizeBand, we also strive to minimize unnecessary returns and shipping waste as part of our commitment to environmental sustainability. We appreciate your understanding and the opportunity to address your concerns.