✨ Discover stylish Apple Watch Bands for women at WizeBand. Merging fashion with comfort, trusted by 200 000 customers. Luxuriate Your outfits today!Clean Ocean Plastic with Every Order 🐬
WizeBand (wizeband.com) has 275 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
wizeband.com
Website
wizeband.com
Category
Accessories
Location
Jackson, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered a loop Apple watch band. It took forever to be delivered and is too large. I contacted the company and it took days for them to respond and then they asked me to send a video proving that my watch band was too large. I did that and then it took days for them to respond again and they stated that it looked fine. Do not believe it when they say free exchanges or refunds and that they have a full time customer service team. It's all a scam. I would never ever buy anything from this company again.
Response from WizeBandMar 28, 2025
Thank you for sharing your feedback. Our team reviewed the video you provided, and based on what we saw, the band appeared to fit well — neither too tight nor too loose. Nonetheless, we respected your request and issued a full refund.
We genuinely try to assist all our customers, and while we regret that this experience did not meet your expectations, we can assure you that we handled your case following our policies and with fairness.
We wish you all the best.
RL
ROBERT L.
Where is customer service???
Your bands we ordered don’t have a micro adjustment in the like every metal band watch I have seen! Even more important as former auto service manager, you have no phone Number. This more than the band issue may keep me from doing business with you again.
Thirdly , I have sent a return email from you days ago and no one has reached out!
This shows me you don’t value customer service!
Robert Lingley (508)846-5202
Response from WizeBandJan 2, 2025
Hi Robert,
We’re truly sorry for the delay in responding to your concerns. Due to a system issue combined with the holiday volume, our replies were unfortunately delayed. We completely understand your frustration, and we’re here to help.
Regarding the bands you mentioned:
-If you're referring to the Kyra band, we can send you a tool to assist with adjustments.
-The rest of our bands are designed to be adjusted by hand without requiring a tool.
To assist you further, here’s a link to our tutorial video for adjusting your bands:https://vimeo.com/882032512 This video is also available on our website for your convenience.
If you’d like us to send you the adjustment tool for the Kyra band, would you like it shipped to the same address used for your order, or is there an alternative address you’d prefer? Please let us know, and we’ll take care of it right away.
Thank you for your patience, and we look forward to resolving this for you!
SY
Shivi Y.
Straps are too large for the…
Straps are too large for the bracelet/bangle versions. Not adjustable after tightest fit on my small wrists. The ceramic and metal straps are not smooth, they were scratching my wrist. Had to put a little wax to cover the sharp corners. Quality of Wize bands have gone down
Response from WizeBandDec 4, 2024
Thank you for sharing your feedback, Shivi! I'm sorry to hear that your straps didn't meet your expectations, and I’d love the opportunity to make things right for you.
If you're experiencing any issues with the bands, could you kindly share a video or photos showing the problem? This will help us understand the situation better and assist you promptly. While I couldn’t locate an order for a ceramic band under your account, we’re more than happy to review the straps you’ve received. If there’s a defect, we can offer a replacement or store credit as a resolution.
Your satisfaction is important to us, and we appreciate the chance to improve your experience. Please feel free to contact our support team directly so we can resolve this quickly for you.
Looking forward to hearing from you!
DB
Debra B.
2 out of 4 are decent
The four bands that I have purchased only 2 are as described and wearable. Not impressed and wouldn’t recommend.
Response from WizeBandOct 7, 2024
Hi Debra,
Thank you for sharing your feedback with us, and we’re sorry to hear that two of the bands didn’t meet your expectations. Could you please send us photos and a description of the issues you’re experiencing with those bands? We’d love to take a closer look and assist you further.
Looking forward to resolving this for you!
LM
linda M.
Modtog pakken fra Kina
Kommer fra samme sted som når man bestiller noget på Temu - billigt Kina bras 🫤
Jeg bestilte et rigtig fint armbånd til mit ur og modtog det i en pakke fra Kina - det var ikke forventet.
Response from WizeBandSep 13, 2024
Hi Linda Maria,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re not fully satisfied with your experience. Could you please provide us with more details about your concern? We'd love to better understand the issue and work with you to resolve it.
Your satisfaction is important to us, and we’re here to help in any way we can. Looking forward to hearing from you!
SN
Sandy N.
Please refer to ALL my emails!
Please refer to ALL my emails!
Response from WizeBandSep 3, 2024
Hi Sandy,
Thank you for reaching out and sharing your concerns. I sincerely apologize for any inconvenience you’ve experienced. After reviewing our previous communications, I can confirm that we provided a store credit as a gesture of goodwill, even though the initial issue was related to an incorrect band choice.
We genuinely want to make things right for you, and your satisfaction is our top priority. If there’s anything specific that led to your review, or if there's more we can do to improve your experience, please let us know. We value your feedback and are committed to resolving any outstanding issues.
Thank you for giving us the opportunity to address this. We hope to continue serving you and providing the best possible experience.
MG
Magdalena G.
Bad service.
Bad service.
I wrote wrong adres and I wrote to the message 2 minuts after shopping and Thatcher don’t want help.
Thay say that is to late and I can try call to delivery Company if my order come to my country.
Answer: I want get mu order to my right adres.
Response from WizeBandAug 14, 2024
Dear Magdalena,
I hope you're doing well. I wanted to reach out and apologize for the frustration and inconvenience you've experienced with your recent order. We completely understand your concerns and are committed to making things right.
We are prepared to reship your order to the correct address at no additional cost to you. Before we proceed, we wanted to ensure that this solution works for you. Please let us know if you're okay with this, or if there's anything else we can do to better address your needs.
Your satisfaction is very important to us, and we're here to assist you in any way we can. We sincerely appreciate your patience and understanding, and we hope we can resolve this issue to your satisfaction.
Looking forward to your response.
KR
Kristine
Leave negative feed back to finally receive a response
I have purchased twice from WizeBand. First time my order got lost so they sent a new one. Then I asked to exchange it for a different color but they wouldn’t not allow it even though “Emily Thompson” said she would be able to help with an exchange. Luckily I ended up getting a refund. This time around I fear my order has again been lost and it’s been 14 days since the tracking has updated and “Emily Thompson” has stopped responding to my email. I need rectification with this as the shipping is out my control. Still no response
***UPDATE***
@WizeBand you replied to me review asking for my Order ID but there’s no way to respond to your reply.
***2nd UPDATE***
@WizeBand you only reply once a comment or review is given. So for those reading this, blast the company first on a review platform if they don’t respond to you, it’s the best way to get a response out of them. It’s like pulling teeth to try to get you guys to respond to me this second time around.
It says delivered now but if you don’t remember, the first order was never received. It said it was in my PO Box both times, and it was not there. I went to USPS and they said they don’t have anything. But of course you can easily say I’m lying.
For the items to get to me in 2.5 - 3 weeks and both times there has been no movement consistently for over 5 days, would you not think it was lost? As for the replacement you sent to an alternative address the first time, I told you I would have happily returned it to get a different color but you decided to just give me a refund on it, that’s not on me. So do not proceed to make it sound like I got 3 orders from you for free. Your customer service, your untimely responses and presumptive responding to this review says a lot about your company. No worries, you don’t have a customer in me anymore nor will I try a third time. I tried making it work twice and both times have been unsuccessful. Not to mention you guys trying to make it seem like I got 3 things for free. Can’t wait to see what your next response is.
- Katherine
Response from WizeBandJun 5, 2024
Hi Kristine,
Thank you for updating us, and we truly appreciate your patience.
Firstly, I apologize for any confusion and inconvenience you've experienced. Our goal is to ensure that every customer has a positive experience with WizeBand, and it’s clear we’ve fallen short of that goal in your case.
I can confirm that we have processed refunds for both of your orders. Additionally, we have shipped out three orders in total for you, including a reshipment for your first order. According to USPS tracking information, all three shipments are marked as "Delivered."
We understand that this situation is frustrating, and we share your disappointment over the issues you've encountered. We are committed to ensuring that such problems are addressed and resolved effectively. If you still haven't received any of these shipments despite the tracking information, we recommend checking with your local postal service in case the packages were delivered to an incorrect address.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We are here to help and want to make sure your experience with WizeBand ends on a positive note.
Thank you for your understanding.
Best regards,
Emily
WizeBand Customer Service Team
