Ita R.
I ordered a lovely wizeband strap for…
I ordered a lovely wizeband strap for my Apple Watch & when it arrived within the time specified by them I realised when I put it on the watch that it was too wide for it. I didn’t realise there were different sizes ! I emailed them & a lady called Emily got back in touch with me promptly, within the day, she said they would send me the right size & not to worry about it as people make mistakes.. she was very kind. After I found the correct size & sent it to her she sent me one to fit my watch. All free of charge. & she said I could donate the larger one I have too. I’m delighted with the customer service from wizeband & Emily was a pleasure to deal with. I will definitely be using this company again. Ita.
Response from WizeBandAug 16, 2024
Hi Ita, Thank you so much for taking the time to share your experience! I'm thrilled to hear that you’re delighted with your new WizeBand strap and that we could quickly assist in finding the right size for your Apple Watch. Mistakes can happen, and I’m glad we could resolve this smoothly for you. Your kind words mean a lot to me and the entire WizeBand team. It was a pleasure helping you, and I’m so pleased you found our service to be helpful and accommodating. We appreciate your support and look forward to serving you again in the future!