OysterReviews of withoyster.com

Response from OysterJul 21, 2023

Hi James - We value transparency so I'm sorry to hear you felt this way about your experience. We hold ourselves to a very high standard here at Oyster, and we're happy to clear this up. A member of our team has reached out to you directly regarding your bike policy theft coverage via email. Rest assured your Oyster bike policy includes theft coverage. Your bike is covered if it's stolen from or away from home. If away from home, it will be covered if it was locked to an immovable object in the case of theft. If you have any further feedback, or would like to speak further with someone on our team, we encourage you to reach out to [email protected]. Thank you! The Oyster Team

Response from OysterJul 21, 2023

Hi there - First and foremost, thank you for taking the time to share your thoughts. We hold ourselves to a very high standard here at Oyster. Sometimes confirmation emails are flagged as spam by email providers. Rest assured, your bike policy is active, and you are currently covered. You can check the details of your policy by logging into your Oyster dashboard. If you'd like to speak directly with a team member, we'd love to hear from you at [email protected]. Thanks, The Oyster Team