Miss Kim G.
SCAMMERS DONT USE FOR INSURANCE!
When i first purchase my bike online, i was sent an email to finish my application for oysters. I told the rep who emailed me that i dont have the serial number or the bike & do not feel comfortable starting insurance on an item i do not have. Then once i received bike in mail i reached out to oysters to start my policy. I was sent an email statement that they do not & will not insure my bike until the tropical storm passes my area. WHAT A F’ING SCAM OYSTER. I will never do business with this company & will never tell any friends or colleagues about this insurance company.
Response from OysterSep 23, 2023
Hi Miss Kim Gibbs, We apologize for any inconvenience you've experienced, and we appreciate your feedback, as it helps us improve our services. It's important for us to clarify that our intention is always to provide the best possible service to our customers. We understand your frustration when you received an email stating that we couldn't insure your bike until the tropical storm passed through your area. Our top priority is the safety of our customers, and sometimes external factors like severe weather conditions can affect our ability to provide immediate coverage. I want to reassure you that your bike policy is active, and you are currently covered. To access the details of your policy and ensure everything is in order, you can log into your Oyster dashboard. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]. Thank you, The Oyster Team