Brandon B.
Fidget spinners printed wrong color
Ordered fidget spinners with a custom logo on them, paid a 50.00 color setup fee so and sent my pink logo over to them...they printed them in black...so much for that 50 bucks! Guess they don't set up any colors when they charge that fee! So I called and they did remedy the situation and had me the correct fidget spinners in about 2 weeks. They then sent UPS/FED EX here to pick up the other ones without letting me know they were sending them to pick them up, so I had to scramble to pack them while the guy was here waiting (and he was not so happy either). A day after they picked them up I got an email stating they were sending someone over to pick them up....little late there!
Response from WithLogos.comAug 4, 2017
Hi Brandon, I understand your frustration. However, this is not a truthful review. You contacted us on July 12 with the order issue. We immediately had a redo processed, printed, shipped, and delivered to you on July 14th (2 Business Days). You had an event date on July 15th and we met that day. Regarding the pick up of the misprints: We said to hang on to them in case the reprints did not make it to you in time for the event. Once we knew you received them, UPS was arranged and you were emailed tracking on July 18th. On the next business day, July 19th UPS made their pickup. Sometimes mistakes do happen, which is unfortunate, and I apologize. We would appreciate you editing your review to reflect a mistake did occur, but we did everything right to correct the situation and meet your event date.