Thomas
Excellent Customer Service, fixed a defective order.
I purchased an order of the "Custom Printed Alcohol-Free - Sani-mist Pocket Sprayer Hand Sanitizer (20134)" product for a tradeshow for the business I work for. My original order came in poor condition, the pens themselves were not properly assembled in the package and had leaked. I contacted WithLogos that day to get another order processed, and was very pleased at their prompt customer service. They got back to me right away, and apologized for the condition of the original order. Within the day, I had a reorder processing and didn't have to go through the hassle of returning the defective order. Fast forward a week, and I got my replacement order in excellent condition. No issues whatsoever. Print is clear and sharp, and the pens themselves work without issue. While the original order has me limiting my review to 4 stars, I have to give credit to a company which immediately addressed the issue and got me a product I can be happy to present to our audience. Mistakes happen with all companies, but its how they're handled that matters. Turned my experience around and I would consider ordering from here again.



