JoyReviews of withjoy.com

I believe this is my first negative review, but after more than a month of trying to get a refund, I feel obligated to share my experience. On 6/16, I ordered about $195 worth of gifts for a bride and groom. I received an order confirmation, but never received a shipping update or any other communication. On 7/3, I reached out for an update and was told "some" items had been delivered and the rest would arrive in 3–5 days. That wasn't true. By 7/18, the couple had received only one $30 item. That's when I requested a refund. Only then was I told one item had been lost in transit and two others were out of stock—something no one had communicated before, even though they were in stock when I placed the order. I repeatedly requested a refund, not store credit. On 7/19, I was told a refund was being processed. By 7/26, nothing. On 7/28, I was told I'd receive $135.57 back. When I asked for a breakdown of that amount, I was told today that my refund would actually be $30. The lack of communication, constantly changing information, and month-long effort just to get a straightforward refund has been incredibly frustrating. I can't recommend purchasing through WithJoy based on this experience.

This website has been a disaster at every turn. First, 30% of our guests never received the email invitation. The agent's advice was to resend the invitation to everyone. Second, while we were in the midst of drafting additional event descriptions, the website sent out "reminder" emails to all guests with the draft information without our knowledge or consent. Third, when sending invitations to additional wedding events, we did it with a live agent to make sure the original wedding invitation would not be overridden, but it was overridden anyway. That means we can now only see who is RSVPed to the welcome dinner but not the wedding itself. The agent's advise is to get every guest to re-RSVP to the wedding. There are a multitude of other features that I wont even get into: for example, the website will still send out event reminders and updates to all guests, even the ones who RSVP no. I wish we had not chosen this site as its been an absolute nightmare. Go with a paid website like the knot or zola because you truly get what you pay for.

I have booked a hotel as a wedding guest and need to amend, I have had about 10 different people email back all incompetent, they cannot grasp thay I need to change from 3 days to 2. Once suggested it was done but then said no refund amount. Then the next person said confirmed it was 3 day booking. I cannot amend with the hotel directly as this site uses Expedia to book. It's a joke, for hotel bookings avoid!!!

We booked a hotel through the website as part of a wedding invite. When we turned up, the hotel didn't have our booking. Online chat said they would get back to me in 1 business day - not much good when I'm standing in reception! I won't be booking anything through them again.

Do not use this company to book your hotel! I booked and paid for a hotel months in advance via WithJoy and they didnt pay the hotel. WithJoy caused me untold stress - and added hefty commission to room price. DON'T USE THEM!

I am very disappointed in my experience with this company. I made hotel reservations for a wedding 3 months out. I quickly realized that I had booked for the wrong dates and tried to cancel my reservations within 15 minutes. When I then tried to correct my reservations, I was told that my deposit of $464 was non-refundable and my reservations could not be reinstated. If I wanted to have accommodations I would have to make new reservations and pay again. So this company was willing to keep my money, not provide any service, and showed no flexibility or compassion. Interestingly enough, when I called the hotel directly, they had no problem with reinstating my reservation and said they had not been contacted to rectify my problem.

Disgusting customer service. I booked a premier inn for a family wedding, only to fund out the in is permanently closed. Now I can't get a refund when it's not my fault. No one from Joy Travel are prepared to help me. Taking legal advice

Do not use their hotel booking service, go direct. We’ve been royally screwed over, then repeatedly ignored when we’ve asked them to rectify the issue they caused. I enquired about cancelling one night of two that we booked in a London hotel. Was told they’d look into it, and confirmed they had ‘passed it onto the travel partner’. When I chased for an update, I was told ‘Your reservation has been updated as requested. According to the hotel staff member Said, the rate remains the same, and please note that no further changes can be made once this amendment has been applied’ This was complete news to us - to not receive a refund and that the decision was final. When challenged, the customer support was vague, unhelpful. I asked them to reinstate the cancelled night as we had not asked for it to be cancelled under the new ts and cs we weren’t aware of until AFTER they’d cancelled. Plus no refund meant we had paid £200 for one night, absolutely ridiculous. Long story short, after a lot of pushing they’ve refunded us half the price (after offering a ‘goodwill’ gesture of not half - as if it’s not their fault!) but ignored our requests to reinstate the cancelled night which we would prefer to have at this stage to the money. They’ve blamed their travel provider and the hotel, or just ignored the question. In a final push they’ve now just replied saying ‘We have escalated this matter to our travel partner and will be working closely with them to ensure it does not happen again in the future. We appreciate your patience and understanding.’ - still no admittance of fault, still no acknowledgment of our ask for the Friday to be reinstated. Avoid at all costs. Not even confident when we arrive the booking will exist, looking at other reviews….