JoyReviews of withjoy.com

I only wish I could rate them negative stars… First problem: I could only make a single room reservation, not a reservation for multiple rooms at a single hotel. Should’ve taken this first hint, but it was for a much loved nephew’s wedding so I pressed on… Did I mention I paid the the three rooms up-front? :/ Second problem: I needed to add a name to the three separate reservations I ended up making — I was going to arrive later than the rest of my party and wanted them to be able to check in without. So I called the hotel — Hyatt Place Baltimore Inner Harbor, which…oof, please just don’t even think about staying there, folks — to add a name to all three rooms. On four separate calls I was informed that they received 6(!) reservations from the withjoy[.]com/Priceline ding-dongs (remember I only made three and only received three confirmation emails) and that five(!) of them had been cancelled, leaving me with only one king room reserved (for a party of 6). So I cancel the one reservation and booked three rooms elsewhere. Third problem: withjoy[.]com only offers email support. Really slow, really ineffective email support. No phone number to call where it’s easier to explain things and where problems can be handled through real-time, synchronous communication. Anyway, my issue got passed about between a total of four people, each who were only capable of assuring me over email I’d get a full refund, but were in reality incapable of helping sort things out with the Hyatt Place Baltimorons of the Inner Harbor. Fourth Problem: a week goes by, with a few email responses saying they were “looking into it” only for them to say — without offering *any* evidence whatsoever — that the Hyatt Place Baltimorons of the Inner Harbor “front desk” — the same (Balti)morons who informed me that my reservations were cancelled, mind you — said that my “reservations were confirmed on their end.” And also that “They have also confirmed that they were able to accommodate you during your stay.” And finally “Due to this, no refunds were processed.” So to say they’re the worst wedding booking site ever is not doing it nearly enough justice. Stay away, everyone! Unless of course you like dealing with incompetent swindlers that prey on people participating in the formation of core family memories. Believe me, my entire family will always remember this wedding, but not necessarily for all the joy. Withjoy[.]com’s superlatively crappy performance will certainly be part of the family lore, too. Hope all wedding planners read this, take it seriously, and don’t put their wedding guest through the agony of dealing with withjoy[.]com.

Absolutely awful experience. We booked a hotel through them for an event since the event was being organized by them. We reach the hotel after travelling the whole day just to find out that our reservation was cancelled. I had already paid, could not reach anyone in customer service because they had no phone number and no one responds to the emails. Ended up canceling and rebooking at a higher rate cause its a higher rate. Now will dispute the charges paid the, with the Credit Card company.

Terrible Customer Service And Completely A Ripoff Steer Clear & Far Away From Them

I had to cancel a hotel booking for a family wedding in July and, unbelievably, I am still waiting for my refund of over £1000 almost 8 weeks later. I had paid for free cancellation at the time of booking and was informed via email that I would be refunded in full. However, despite countless frustrating phone calls and emails over the last 8 weeks, I still do not have the refund. Dealing with Nuitée (the company behind JOY) has been a hugely stressful experience. The support staff I speak to have tried their best but they have no power except to repeatedly email the finance team regarding my case. When I ask to speak directly to a manager in customer services and/or the finance team, I am repeatedly told this is not possible. I have been told one story after another about the failure to refund me; hence, I have completely lost trust in this company. I have raised a formal complaint in writing and in phone conversations, but no manager has had the courtesy to respond to my complaint. I am in despair and fear I may never see the refund to which I am entitled. I WILL NEVER USE JOY AGAIN FOR HOTEL BOOKING.

This was the worse reservation cancellation I have ever experienced. I requested Joy to cancel and confirm cancellation. Using the Joy website and following the instructions was not successful. I spent 2 days and 6 hours trying to cancel through hotel, Booking.com and joys website. I finally lodge a refund claim for refund and a complaint with Visa. Then I heard from Margo the concierge who finally confirmed my refund and cancellation. Apparently others are experiencing the same frustrations with changing or cancelling reservations.

It is a awful experience with this website from the start and it is my son's wedding. Thru the website, I tried to book a room but never did receive a confirmation. So, as I was ready to book directly with Comfort Inn, I recceived my credit card statement and was charged $259.00 for accomodations for which I received no confirmation, no details of the accommodation such as dates, room info, per night charge, total charges including tax, and similar info that hotel guests should receive (and would have if I had done the booking independently of the With Joy.com). This is a case for the Texas State Attorney General. I am truly furious enough to go ahead and write to Ken Paxton's office. I absolutely do not recommend this website, whether you are the wedding party or guest.

This company is a scam run by AI robots! If you look through Trust Pilot reviews you'll see that more than 25 per cent of people have had a similar terrible experience as myself and my wife. Joy reserve the hotel booking but then after you have paid them they do not then pay the hotel but keep your money. Some they will reluctantly refund but they have refused to pay us back the £200 they've stolen from us. You'll find many people in these reviews who have had similar experiences. We are in the process of contacting the Ombudsman to report With Joy.

I booked a room explicitly advertised, confirmed, and paid for as "Double Queen Beds" to safely accommodate my family of four (including two toddlers). When I called the hotel directly to confirm, they told me that Joy had only processed a single queen bed—which physically and legally cannot fit my family. When I contacted Joy support to fix their system error, it was a total nightmare. An agent named Izza literally admitted to me in writing that the room name meant two separate queen beds, only to backtrack hours later. Because they couldn't provide the room I actually paid for, they tried to force a "non-refundable" policy on me and refused to issue a refund. Attempting to keep a customer's money when you completely fail to deliver the advertised service is incredibly unethical. They hide behind automated scripts instead of fixing their own platform's errors. I have been forced to escalate this directly to the ACCC, NSW Fair Trading, and my bank for a formal chargeback. Avoid booking accommodation with Joy at all costs—completely untrustworthy.