JoyReviews of withjoy.com

Send out emails to subgroups of people is a challenge. Emails end up in spam and there’s no way to check without going round people individually (so what’s the point of the first email?). Various aspects of adding and removing guests and their +1s from groups is unintuitive. The website is useful, but I have had to replicate everything else in spreadsheets and send my own emails to ensure the right messages are received.

The website sucks, but you can get things done.

I can work around the nickle and diming sneak attacks, but I don't love that you don't make it clear for my guests that they don't need to pay extra for a premium gift card, or book through a Joy-based reservation site, even though I put the hotel link, etc.

Website is great but the registry struggles. Very first gift someone purchased for us had a problem. There's some kind of opaque backend payment flow through Joy. The integration with Stripe isn't working. Their support email address is just an AI bot named "Joy" who couldn't understand what I was asking for and just repeated troubleshoot steps that I had already laid out to it that didn't previously work.

Used the registry for my baby shower. Trust me there are better options. Do not go this way.

It has such promise and appears to be user friendly however it is NOT. I liked the look of With Joy so I went against all advice and chose it for our wedding website. It has the elegant clean look I wanted but when you get into the functioning of it, it will make you crazy. First, I disabled the password function, yet it repeatedly asked my guests for a password. The RSVP was confusing to our guests as was accessing the registry. Forget customer service, you will not find any help there. I emailed then multiple times with no reply or a generic was your question answered. Nope, my question was not. I googled a lot of the issues and then we limped along with it. Now after the event I'm trying to allow my guests to share and view photos. Good luck with that. Guests say our event can't be found using our names, which is true and it says they can easily add a photo by hitting a plus sign nowhere to be found. Do yourself a favor go with any other website.

Booked a hotel room through withjoy. Confirmation email came through incorrect. Trying to get hold of the correct person was difficult (encountered a bot, who kept misunderstanding what I was saying, and then a human who also misunderstood). Finally fixed through the hotel, but frustrating.

I don't ever go out of my way to review a website or app, but I don't want future couples to feel the frustration my husband and I experienced by using With Joy. If I could, I would go back and tell myself to just pay for a different and actually helpful website/app. This website made the wedding planning experience all the more stressful and aggravating by constantly having issues. The biggest frustration was that I couldn't get the link for the invites (despite them saying "linked copied"). I spent a fair amount of time working on it and had to link my guests to the website, which was disappointing. That is one example of many more issues I experienced while planning my wedding with this app. My advice: Pay for another app or something - the added stress is not worth the convenience of it being free.