JoyReviews of withjoy.com

Very disappointed with my experience With Joy Hotel Amsterdam I booked the hotel for two nights. On the morning of my flight , before travelling, I found out that I was unable to travel to Amsterdam. I immediately contacted the hotel to explain the situation and asked if they could refund at least part of the amount I had paid Unfortunately, they completely refused and were not willing to discuss the possibility of any refund or partial refund at all I understand that hotels have cancellation policies and terms and conditions, but I was disappointed by the lack of flexibility and understanding in an unexpected situation. I contacted them as soon as I knew I could not travel, but unfortunately no solution was offered. Overall, I am very disappointed with the customer service and how my situation was handled. I would recommend checking the cancellation and refund policy very carefully before booking.

Honestly…this website was too much trouble. Not very easy to use and was not accurate in sending out invites or tracking our RSVPS! What did I pay for? Our invites went to our guests junk mail.

Very disappointing experience with Joy Reservations. I booked through their service and was placed in a smoking room that I did NOT request. The room was old, dirty, and smelled strongly of cigarette smoke. I immediately asked for help getting moved to a non-smoking room, but neither the hotel nor Joy Reservations was willing to properly help me. I even requested a ventilator to at least help with the horrible smoke smell, and it was never brought to my room. On top of everything, I was charged for TWO nights, including an additional night that I did not request. I contacted Joy Reservations to try to cancel the extra night, but their customer service was extremely disappointing. Instead of taking responsibility and helping resolve the situation, I was basically referred to the cancellation policy. I understand policies, but good customer service means actually listening to the customer and trying to find a reasonable solution when something clearly went wrong. I would NOT recommend using Joy Reservations. After this experience, I will definitely think twice before booking through a third-party reservation service again.

Terrible platform for a complex wedding and tech support was no help at all. I would not recommend this platform to anyone. Any hiccup you encounter you will have zero support

Warning, warning, warning. Be very careful booking through this website as they appear to be not honest, very deceitful and decline to respond to numerous messages requesting information. We have received 2 bookings via this organisation through Booking.Com which clearly indicates they are hiding behind any responsibility for the booking. Under no circumstances make a booking with this organisation.

I think the with joy app is very unique, but my fiancé and I are sharing a login for the wedding event being planned. She has access to everything and when I go to click on some of the tabs, it gives me an error and says this page is down. We don’t understand why that’s happening and it’s very frustrating. Especially when trying to send information out to contacts.. if someone would like to help me that would be amazing

Really disappointing. As a guest to an upcoming wedding I’d never complain to the bride but their practice of price gouging the hotels and then not providing any of the things that the actual hotel would allow you to use for free is atrocious. Also, the distance to between the hotel withjoy recommended and the venue is not the stated distance or travel time on the website. Withjoy advertised this hotel as 5 minutes from the venue - it’s a 30 minute drive through the country side (so it’s about 30 miles away) It’s free to request an early check in through the main hotel website but withjoy wont allow me to do it, nor will they help me contact the hotel to request the early booking, meaning I have to go to the wedding event, leave to check in at the hotel, and then go back to the wedding Really thoughtless company that clearly just promises the world to the bride and groom and then screws the guests with bad information and a serious lack of effort

The company engages in misleading practices in their recommended hotel bookings. I had just (in Aug 2026) booked a 2-night stay for Dec 2026 at one of their recommended hotels. As I decided to stay elsewhere, I requested a full refund. Only then I found out that they refund only if cancelled on the same day. This is absurd. Plus they advertise “Fully-Refundable” in big font and only in small font on the restrictions. They later promised me a full refund if I first cancel to free up the room, which I did. Then they went silent. I will give negative stars if I can. [To update, I have since contacted the appropriate manager at the hotel directly and he said all charges are waived. So with that Joy finally agreed to process my refund. But what if I was unable to contact the right person at the hotel? Joy also since indicated they will now display the cancellation policy more prominently in their website.]