JoyReviews of withjoy.com

My husband and I used Joy to create a website and registry for our one-year wedding anniversary party, and the registry included multiple cash funds. On May 28, my aunt contributed $100 to one of our cash funds using a debit card. On June 29, she happened to mention this gift to me. I checked our Joy account and couldn’t find any gifts from her, so I contacted Joy support. On July 1, a support agent confirmed that Joy had charged my aunt $100 and that we had not received this gift. He told us that the team was investigating and that he would update us “within 1-2 business days.” By July 16, Joy had neither refunded my aunt nor delivered our gift. My aunt and I had followed up with Joy support every couple days, and each time they had either requested additional information (which we provided multiple times) or asked us to wait two more business days (though they usually failed to update us within this timeline). In total, we had exchanged 37 emails with four different support agents. We asked for a phone number to call, but Joy did not provide one. At this point, I posted a one-star Trustpilot review and reached out to an executive at Joy via LinkedIn. The executive replied on July 19, finally connecting us with a support leader who could help. By July 21, her team processed our gift. She also apologized for our poor experience and reassured us that the engineering team had found the toor cause of the issue and had resolved it for the handful of other couples who were affected. The support we received from Joy leadership in the last few days was excellent, but I’m not sure whether our issue ever would have been resolved if we hadn’t shared our experience on Trustpilot and reached out to an executive. We really enjoyed building our anniversary party website with Joy and using it to manage our invitations, but I can’t recommend the registry product given the current state of customer support. Users should be able to receive efficient and effective support (especially when money is involved) without having to make a fuss, and I hope that the Joy team will work towards this goal.

Should be called “withripoffs”. Charges to send a note with the gift. Website not easy to find your person

Disappointed overall. Not enough fonts. Little to no ability to add icons and library on offer are very twee and out of date. Discrepancies between app capabilities and desktop. Design interface of site not intuitive.

Didn't disclose the $7 credit card fee until the transaction was processed.

I have 2 events. An intimate ceremony on one day and a big reception 2 days later. I had the website all set up and sent it the ceremony invitation electronically. A few days later and went to send out the reception invite and when I tested it, the RSVP showed the ceremony event title, location,etc. I chatted on live chat but was told I can't have 2 different events on the same website so I'm now creating a 2nd identical website except for the event. I had set up the schedule with all the events but was told I have to do it this way. AWFUL!!! Many couples have weddings wth several events. This needs to be fixed! I have to copy everything from the ceremony website to the reception website. If you want to chat about this is be glad to discuss it.

The website wouldn’t not update properly and I had to pay for invites twice because of an issue with the graphic the first time around.

Building the website is fun and exciting but setting up the guest list, adding guest, and grouping them in App is god awful. Some guests dissapear completely from the list. If you want to add a guess but don’t have their email or number, you’re not able to save or add them. The worst part, you can only email your guest, but not send a text blast! It’s incredibly annoying. We had to manually add each email to every guest, instead of sending a text blast asking for their info. If I would have known it was going to be this difficult, I would have gone with another web service. Needs fixing!

The wedding website that we created is beautiful and I am proud of it, that is the second star. The one star is for this incredibly glitchy platform that makes planning your wedding, infinitely more stressful. We did a lot of research on which platform to use and ultimately selected Joy due to its advertisements as easy and all in one place, and it would make our planning easier. What a mistake that was. We have spent countless hours chasing down refunds from the registry, trying to add items to it, our discount would not work, the items were constantly showing as available but only 3 gifts on our entire registry were in stock and shipped regularly, only 3. Every other one of the 22 gifts that were purchased we had to chase down, track, replace items, spend additional money to get it shipped when unavailable, and on top we were advised to buy something we did not want by Joy just because they wanted us to use a credit for something and not give us a refund. It is criminal to withhold people’s money for something that they paid for, not ship the item, and then make them find something they don’t want. Nothing about this was easy and the amount of hours I have spent going back and forth with customer support should be billable at this point. I was sharing a very emotional experience with this registry and my frustrations, asking or begging rather for a solution and in the same thread the same person forgot entirely my situation, couldn’t even be bothered to read through an email thread that they were responding to. The advice I would provide to any engaged couple, wanting to enjoy the wedding planning experience is to run FARRRRRRR away from this website and pick a different one. Do Not Give Them Your Money!