JoyReviews of withjoy.com

Terrible!! I had issues with both the RSVP and the registry and spoke with Katie and Isabella on these issues and neither of them could help. They apparently “escalated” the issue to their manager, Joe, who was even worse?! He literally didn’t even know what I was talking about when I was trying to get resolution to my issues. Wow. Who is running the show there anyways??? Terrible website - do not use at any costs, they’ve cost me sooooo much trouble. Thanks for ruining my wedding planning!!!

The worst! Never gave me hundreds of dollars in gift cards. They keep telling me the same thing: to check my email, but I try to reiterate it’s not there. I have checked every folder. No one helps. Worst customer service ever. They take forever to reply and then just say the same things. Frustrating when I would love to just talk to someone. Never use this app if you want to receive the gift cards your guests give you. Go with literally anyone else. Never had such a bad experience with a sight.

it's almost impossible to put into words how terrible this site is. It takes a simple process of RSVPing and managing your travel to a wedding, and makes it a living nightmare. Impossible to log in or navigate. You spend all your time contacting the couple to get around the problems they create. Avoid at all costs!

I want to add to the other reviews that said this site wants to make them "pull their hair out" because there is no better way to state this. I have had nothing but trouble with this site, and want to pull all my hair out. I wish I had known how bad it was and changed my mind before I sent out invites through the site. What a disaster, apparently every time they make an "update" to the site, some part of the functionality stops working and I am stuck. Because every time I hit one of the many bugs they have, their support team tells me that they "just released an update" and the issue is related to the update. I have already experienced multiple outages on the site since I started using them approximately 6 months ago. Also, using their gift registry has been terribly frustrating for both me and my guests. Gifts are not arriving, guests don't know whether their gift was actually ordered and sent or not. I also received the wrong item from one order. They actually used to have really great customer support in the past that helped with all these issues, but recently it's gone so far downhill, I don't know what happened with that. It's made it so much harder. Recently I can't find anyone to answer my questions correctly and accurately. Frustrating is an understatement. Stay away!!! I wish they actually cared that they are making wedding planning harder for us, instead of making it easier.

When you type in the actual website domain on the RSVP card you can not find the couple. Even typing in their first and last names does not work. You must use the qr code and can not look at the website on a computer. Way too much hassle, go with Tie the Knot.

I wish I read the reviews here before deciding to use their gift registry. My friend purchased a gift through them and more than 3 weeks after my wedding, I still have not received the gift! Reached out to the support team, no response other than “we are trying to figure it out” for more than a week.

They do not have customer service at all! I've tried reaching out several times through the only option- webchat. It says it'll take 24 HOURS for someone to respond! INSANE! But wait, they actually just won't ever respond. I have never heard back.

I went with one of the paid options in the end (Say I Do) because I had no end of problems with joy. Was just horrible. I wouldn't recommend.