JoyReviews of withjoy.com

Update to my previous post. It’s now 15th December and still no response from "Joy" apart from completely useless automated AI messages. American Express are now disputing the hotel charge in my behalf. Joy are utterly shambolic. Avoid at all costs.

I don’t even want to give ONE star , the site is appalling. Will never use again.

Booked a hotel through Joy, arrived, and the hotel couldn’t check me in because Joy’s payment card was declined. No room. I had to book another one on the spot. When I emailed Joy, they kept stalling and tried to make the problem mine by asking for receipts and extra proof, even though the hotel had already confirmed their card was rejected. It was clear they had no intention of refunding me and were just dragging things out. Reading other reviews, this seems to be their standard tactic. I eventually had to get my bank to refund me because Joy wouldn’t take responsibility. Avoid their hotel booking feature unless you want stress and extra costs.

Worst decision I made during wedding planning was choosing Joy. As a bride speaking to other brides, my experience with their website was incredibly stressful. Many of the items on my registry went out of stock, and at least four orders that guests had already purchased went missing. It was absolutely horrible to deal with and added so much unnecessary stress. I truly regret using Joy and wouldn’t recommend it to anyone.

I would not recommend booking accommodation through Joy In August we booked a hotel for a wedding in October. When we arrived at the hotel after flying for 7 hours there was a notice on the door saying it was closed. To raise this with Joy we replied to the booking confirmation email but this was sent to Nuitee who sent the following unhelpful reply telling us what we already knew "We regret to inform you that due to the permanent closure of the original hotel it is unfortunately not possible to confirm your reservation there." We contacted the chain that owns the hotel and they confirmed that the booking had been made through Expedia and that Expedia had been informed of the closure some time before. It appears that booking through Joy creates a long chain which can easily be broken Consumer > Joy > Nuitee > Expedia > Hotel

DO NOT USE JOY for your wedding, and definitely don't use it as a wedding guest. They are a horrible company that works like a scam. On September 19, 2025 I went on the Joy website to view the information for a wedding my husband and I were invited to in October. They didn't have a room block at any hotel, but they suggested a few, so I clicked on the link for one of them and booked a reservation, not knowing that I was NOT actually on the hotel's website; it was never disclosed that I was booking through a third party, which is more like a 4th party because Joy uses another travel agency in Ireland called Nuitee. Again, NONE of this was disclosed when I booked, and I never got an email confirmation which they likely did on purpose because they charged me $469.98 for 2 nights at the hotel, and when I checked out of the hotel on 10/26/25, the price shown on my receipt was nearly $132 less than what Joy charged on my credit card. 20 emails later with Joy support, as well as a dispute with my credit card company, Capital One, and I'm not getting my money back, apparently because I didn't provide enough evidence since I didn't have the confirmation of the booking (because Joy never sent it). I'm just as disgusted with Capital One as I am with Joy because I've been their customer for decades and this is the service they provide? Disgusting. I asked Capital One 3 times to explain why it wasn't enough for me to provide them with the hotel receipt with the actual charge of the room. That should have been enough. "Joy" is a despicable company and if you've been invited to a wedding through them, DON'T CLICK ON OR BOOK ANYTHING USING THEIR SITE. And if you're a couple planning your wedding, unless you want your guests to be scammed out of their money, avoid "Joy" at all costs. It makes me wonder if the couple ever received the gift I ordered through their registry.

They charged me twice, never sent a proper response, and there’s no way to reach a real person no phone number, no accountability, nothing. They’ll keep you going in circles with fake “support” emails while your money is gone. This isn’t a real business, it’s a fraud. Save yourself the stress and your money. Avoid Joy.com completely!

Had to book a hotel for a wedding via this company, due to the wedding party having block booked for guests. Firstly, more expensive than booking direct, but that's nothing compared to my main complaint. I Booked 2 rooms, 4 months in advance. Paid the full amount in one transaction. Confirmation and invoice received, job done! When we arrived at the hotel in Bristol, we were told payment for just one room had been received. We produced the invoice and proof of payment, but the hotel receptionist said they couldn't do anything about it, they only had one room paid for. We were left with no choice but to pay again for one room. 6th October, I contacted Joy/Nuitee, via email, explained what had happen and provided all necessary info. A travel consultant, Noura, said they would investigate. Several emails later...... 8th October, they agreed to a refund. Will take 5-10 days. 11 days later, no refund. I sent another email. 22nd october, "specialised team" will ensure it's completed as soon as possible. 23rd October, it's being processed, and should reflect in my account within the next few business days. 30th October, apologies, management will review my refund status urgently and keep me informed. No contact since. At first, I did not want to contact our bank as I suspected they would, with the evidence provided, just retrieve the money from the hotel, whereas, it was Nuitee at fault. I did inform the bank as the return window would have closed. As I suspected, they took the money from the hotel. In my opinion, all a bit fishy. They took one payment of £435.28, only pay £195.00 to the hotel, probably knowing full well, any bank would only be able to retrieve the second payment. I have my money back, no thanks to Nuitee/Joy/Noura, who have have just blatantly lied! I will be informing all relevant governing bodies.