JoyReviews of withjoy.com

Absolutely awful experience! We booked our room and they never paid the hotel! We were without a room and had to book one double the cost. They were not helpful and there isn’t a live person to help in this situation. Don’t use them!!

My sister arranged her wedding through JOY and, as part of this, guests were given links to hotels in the area with discounted rates. I booked a hotel through the link provided by JOY and received an email confirmation showing the correct hotel. Later, because I wanted to arrange an early check-in, I checked the booking details through their system and discovered that the hotel I had actually been booked into was in Germany. I double-checked my confirmation email and that clearly stated the correct UK hotel, so this appears to have been an error within JOY's booking system rather than anything I entered incorrectly. Unfortunately, the customer service afterwards was extremely disappointing. Initially there was effectively no apology, and I was simply told to cancel the booking. There was no offer to help correct the booking, no compensation, and no real acknowledgement of the inconvenience caused. Because the wedding is now much closer, booking the correct hotel again will cost me around 40% more than when I originally made the reservation. That is an additional cost I now have to absorb because of an error that was not mine. I have since tried to contact JOY again to explain the increased cost and ask them to reconsider the situation, but my emails are now bouncing back, which makes the whole experience even more frustrating. Mistakes can happen, but what matters is how a company deals with them. In this case, I feel the response has fallen well short of what I would expect from a company handling accommodation bookings connected to something as important as a wedding. Very disappointing experience.

By far, the WORST travel booking experience I have ever had. We booked two rooms to travel to a family wedding. Unfortunately, my 81 year old father became ill and cannot travel. The hotel said they would gladly cancel ONE room on the reservation and refund the money BUT withjoy.com had booked the room, so withjoy.com needed to just cancel ONE room off the reservation. The hotel stated they were completely refundable rooms. Unfortunately, withjoy.com refused to cancel only one room on the reservation. Stated that they could only cancel the entire reservation. They further stated that they "could not guarantee" a refund. So we are left with the options of paying for two rooms while only using one OR cancelling BOTH rooms and having to find somewhere else to stay days before the wedding. "Customer Service" has blatantly lied to us, stating the the refund and reservation issues are the "vendor's" fault, while the hotel has told us the exact opposite. withjoy.com is a decent tool for wedding websites, RSVPs etc. But please, do not subject your wedding guests to their travel /booking features. They are at best not user friendly, but honestly the treatment we have received feels like they are fraudlent.

Our friends organised a wedding and used Joy to suggest hotels to their guests. We selected one apartment (like an AirBnB) and made a reservation for one night through Joy. Joy never communicated the details of the property to us and it is only when on the day I sent a reminder to Joy that they sent us the details of the location. At that point in time, that is a couple of hours before checking in, in the email of Joy we were informed that towels were not available at this property. You can imagine our problem as we had to get ready for the wedding ceremony and we had to take a shower. Upon our arrival at the property, the guest was absolutely not helpful and refused to provide towels. We had no other choice but to look for another hotel in a bit of a panic mode, which we found. Interestingly, the other hotel was also listed on Joy but at a price 25% higher than what we paid at the hotel (despite what Joy said was a super discounted price!). Such a rip-off. In addition, Joy refused to reimburse us for what we paid for the apartment, even though it was their mistake not to have communicated to us about the lack of towels. Finally we realised that Joy is working with Booking.com and never reviewed or visited the properties proposed. Joy is a total disgrace and should not be in business.

The worst wedding website and registry service. I never wrote reviews but I am so angry by this god awful website. The joy registry is garbage. Half of my gifts either didn't go through or were "out of stock" so we lost on money. Not to mention the external registries just don't work. And their customer service is garbage. None of my guests understood the website and everything was glitchy even using the template.

We used this for our wedding. While the service is helpful for managing contacts and sending invitations it is awful for registry items. First, the promotional codes they give you in exchange for items they were unable to ship are not easy to use. I have been trying to use it for months. Second, for some returns that are allowed to be exchange for cash, it has also taken months to get the money transferred to my accounts. From the perspective of having to link external registries, if you change a single item on an external registry, you have to delete the entire registry on Joy and then re-add it, otherwise you will get duplicates. Last, the customer service takes at least 24 hours to get back to you so working the issues has proven a huge pain. Oh, and the selection is not as good or as well priced as you'd find elsewhere.

⭐ 1-Star Review — Extremely Disappointing Hotel Booking Experience We used Joy because their hotel booking service was recommended through the bride and groom’s wedding website. The wedding dates were October 25–27, and when we clicked on the wedding dates through Joy to make our reservation, the booking was automatically populated with the incorrect dates of October 24–26. When we realized the error and contacted Joy, they would not correct the original reservation or allow us to cancel the incorrect night. This means we are being forced to pay for October 24 even though we will not even be arriving until October 25. Even worse, we need to stay the night of October 26, the actual wedding night. Joy told us they could add that Saturday night, but instead of the approximately $173 rate we had booked, they wanted to charge us $501 for that one night. We are now stuck paying for a night we don’t need, and because we are not willing to pay $501 for the wedding night, we have to check out on the day of the wedding and move to another hotel for one night. This has been incredibly frustrating, expensive, and inconvenient. We trusted the booking link provided through the wedding website and expected the dates we selected to be the dates that were actually reserved. I would not use Joy for hotel accommodations again. I strongly recommend booking directly with the hotel and carefully confirming your reservation dates rather than relying on Joy’s automated booking system.

I wanted to purchase an item off registry and put it in my cart. It took it off the registry but never allowed me to pay for it or have it delivered. But it was showing as purchased and removed from the registry. Trying to use the chat was a total waste of time. So I replied to the confirmation email I received, that person was just as bad. She kept asking if having a human to help me would be better and I said YES and then she instructed me to use the chat - WTF!!!! Do not use them!!! They suck!!!!!