JoyReviews of withjoy.com

No communication between staff. I booked accommodation which then turned into student only accommodation from a council decision. Was told I could get a refund, to then I wouldn't. Constant back and forth with nobody taking any ownership, starting numerous message threads with myself, then closing. Email’s constantly being ignored and dismissed, was advised they are digital so do not have a phone number, was given different timescales of refund and still awaiting a response from my email.

Complicated Cannot add plus one easily Sending invites is clunky Customizing for simple does not work I would never use this again

I have written maybe 3 reviews on ANYTHING in my life. Do not use WithJoy. Use Zola. or anything else for that matter. WithJoy was a nightmare. My friend recommended it to me and it has FULLY CHANGED FOR THE WORSE. - no customer service (AI chat has you wait over a day to talk to a person), or you can email them. no phone number - glitchy problems with RSVPs...multiple times - problems with information saving - people telling me wrong info on our website multiple times - overpriced cards (make your own on Canva for literally $60 for 200 instead of $260 with WithJoy.)

Absolute unimagiable experience. DO NOT book any hotels/resorts through this company, go thru AirBnb or VRBO or anything else but this fraudelent company. We arrive at Friday Harbour in Innisfil, ON, to a broken leg on the couch, barstools that were broken, the fire alarm hanging from the ceiling to make us feel so uncomfortable that we couldn't sit or invite guests over as we had no furniture to sit on, no telivision that worked, no hand towel, facecloths, dish towels or dishcloths or toilet paper. We may as well rented a room in a barn. Disgusting and CS comm I will rate at 0

I contacted customer service months in advance and explained that I had accidentally booked two nights instead of one. I explained that I could not use the first night because of work and only intended to stay the second night. My request was denied, which I accepted because of the policy. However, nobody informed me that failing to check in on the first night could result in cancellation of the entire reservation. When I arrived for the night I intended to use, my reservation had been canceled and I had to pay an additional $168.72 for a new room. My total cost became $498.72 for one night of lodging. After multiple emails and a review process, no refund, credit, or accommodation was provided.

Very disappointing experience. Joy’s website feels misleading when it comes to pricing. They seem to charge customers in whichever currency benefits them the most, not the customer. The exchange rates are unclear, inconsistent, and end up costing more than expected. There’s no transparency, and it feels like a deliberate way to squeeze extra money out of users. I wouldn’t trust this site again and definitely wouldn’t recommend it to anyone who values fair and honest pricing.

If I could leave 0 stars I would. I bookeda premier inn room with them for a friends wedding back in March. When I arrived on saturday to the premier inn the card they sent through for my room had been declined despite accepting my payment back in march. This meant I had to pay again for the same room. I have since been back in touch with them and they have not been helpful whatsoever. If you are using withjoy, please just book directly through the hotel website. It's much less hassle.

DO NOT USE FOR YOUR WEDDING!!!!! Several guest of a wedding where stranded in Baltimore (US) outside the hotel (Brexton). We booked from JOY one of the recommended hotels and we did NOT receive a cancellation. This can truly ruin your day! Even after reaching out to Joy we have not heard back. The hotel blames Joy, Joy is silent and the guest had to book a new hotel after being left on the street.