JoyReviews of withjoy.com

Customer help is really great. The"Help Bot" connects to a human very quickly. The humans were prompt, friendly and clear in explanations. I have several interactions with them while designing invitations and website. Be careful not to accidentally delete the wrong draft of your invitations, you'll have to start all over. LOL lessons learned.

Joy is an excellent website to use for every aspect of wedding planning and tracking! Guests have loved all the information that is instantly available on the website when they open their invite, and visually everything looks great.

It’s going good. Like the website. Lots to manage with tags. And the grouping parties together can be a little rough. Like I have a family that didn’t add their two kids but there isn’t an easy way to group the party of four since the parents were already grouped. Now I have to ungroup them, add the two kids and regroup them as a family. Also it would be nice if there were counters.

I love this site! My fiance and I have a beautiful website! The invitations look amazing! I love the ease of sending out mass emails. I’m not a fan of having to export the RSVP list to an excel sheet to see who is coming. But other than that that it’s amazing!

A difficult experience made right by WithJoy. I recommend diligence when booking a hotel through their portal. They use third-party booking sites like Expedia and those can have strict non-refundable policies. Long story short, Isabella and others at Joy pretty much bent over backwards to get the policy waived for me even though the actual hotel had no problem authorizing the cancelation and refund. It was out of the hotel's hands to actually do it since it was booked third-party. After much hands-on action by WithJoy, my cancelation with refund was approved by whoever they had to talk to, but it took some doing and a lot of time spent with emails and phone calls. So if you book your hotel through Withjoy, just know that when they say non-refundable, well, I'd either choose the refundable option or call the hotel yourself. Update: they called me and we spoke for at least a half hour and they told me they will be reviewing my case company-wide to make the guest hotel booking experience better. Can't ask for more than that.

We used WithJoy as our wedding site during the pandemic in July 2021. I found the site very easy to use and loved that I could customize it to look very classy, adding photos of our journey for everyone to see, RSVP questions, event details, etc. It was a one-stop information site for all our guests, and it was FREE! It certainly saved us from sending written invitations to everyone, especially when no one wanted that during a pandemic. I used the chat feature a couple times to ask questions and when no one was available on the chat to answer my questions, I received an email response within a day or so. Honestly, it was all we needed and we are very happy to have used it. I deducted 1 star because the app was not as user-friendly as the actual website. When I had to make certain modifications, I had to do it via the website. I think if they can improve the app to be as customizable as the website, I would give it 5-stars.