Mimi
I have to say that the support is great
I have to say that the support is amazing. David who always helps me is thorough and patient. The only critique I would have is with the system. It always, for some reason, gets stuck during the questionnaire, it doesn't give me all the questions I need to answer and then keeps kicking me back to "you don't qualify". However, David with his support always makes it happen for me to finish the process and then there is no issue. Other than that, the company, product and support is great.
Response from ElaraSep 15, 2026
Thank you so much for taking the time to share your experience! We’re so glad to hear that David has consistently provided you with the level of care and support you deserve. We also really appreciate you bringing the questionnaire issue to our attention. Your feedback helps us grow and improve, and we’ll be looking into this to help make the process smoother moving forward. Thank you again for your kind words and for trusting Elara with your care!