Laurie B.
I really liked the tik tok…
I really liked the tik tok representative. But I can’t get straight educated answers from customer service. They keep raising my dose without the correlating vial. And without discussion even tho I’ve requested it. Customer service gave me wrong information about my dose plan. I’d like to talk to a provider but they won’t call. I’ve gone up 4 times in 4 months with no support or explanation. Now I’m trying to cancel and the auto response says it’s too late a week out. Also is the pharmacy licensed in my state? Unsure.
Response from ElaraMar 3, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We want to assure you that our team and licensed providers work diligently to provide clear guidance and support. Our medical providers are available via secure chat to ensure timely, documented communication, which is why phone calls are not offered with the medical team. If you would like further clarification or assistance, you’re always welcome to reach out to us directly so we can review your concerns with you. We genuinely do our best to support every patient and appreciate the opportunity to help.