mosab K.
As an experienced watch collector feedback
As an experienced watch collector, my experience with Wishdoit was extremely disappointing. I purchased a watch costing nearly $500 and received a product with a severe rattling noise coming from the movement. This was not the subtle rotor sound commonly found in automatic watches—it was loud enough to immediately raise concerns about quality and assembly. When I contacted customer support, I was asked for multiple photos and videos. After providing everything requested, including a one-minute video for their “technical team,” I was simply told that the watch was normal. In my view, dismissing a clear quality concern on a $500 watch is unacceptable. The company prominently advertises free returns, yet when I requested a return, I was informed that I would have to cover the international shipping costs myself. For customers outside the United States, this can make returns expensive and impractical. I was also surprised to discover that the watch shipped from China despite the strong U.S.-brand image presented on the website, and I was uncomfortable being asked to declare a lower value for customs purposes. What bothered me most was that, instead of focusing on resolving my concerns, the company appeared more interested in challenging and flagging my negative reviews and comments across review platforms. I would have preferred to see the same effort invested in customer support and problem resolution. If you are located outside the United States, I would strongly advise caution. Returning a product may be far more difficult and costly than the marketing suggests. Based on the product quality, the handling of my complaint, and the overall customer service experience, I would not purchase from Wishdoit again.
Response from WishdoitwatchesJul 2, 2026
Hi Mosab Khair, We are sorry to hear that your experience did not meet your expectations. Our technical team carefully reviewed all the materials provided and found no evidence of a manufacturing defect based on the information available. We always base our assessments on objective inspection results to ensure fairness and consistency for every customer. Regarding your comments about returns, our return and warranty terms are clearly stated prior to purchase and are available in our Return Policy. For international warranty inspections, return shipping costs are the responsibility of the customer unless a manufacturing defect is confirmed under our warranty policy. Any applicable return benefits are subject to the terms and conditions outlined in that policy. This approach is applied consistently to ensure fairness and transparency for customers worldwide. To help reduce both shipping costs and transit time, we also offered the option of returning the watch to our regional service center in China instead of our U.S. facility, providing a closer and more practical solution. We understand that international return logistics can be inconvenient. However, our policies are designed to provide a clear, consistent, and fair process for all customers rather than individual exceptions. Our team remains available should you wish to proceed with any of the available service options under our warranty policy. We remain committed to providing fair, transparent, and professional after-sales support to every customer. Wishdoit team