WiseStampReviews of wisestamp.com

Response from WiseStampJan 4, 2026

Hi Sunny, Thank you for taking the time to share your feedback with us. We truly value every customer and, of course, hope you’ll choose to stay. Before processing a cancellation, we aim to better understand what isn’t working and explore whether we can help resolve any issues. Your feedback is important to us and helps us continue improving our product to better meet our customers’ needs. That said, if you decide to proceed with cancellation, we fully respect your decision. If you did not yet request a cancellation or have any questions, please reach out to us via the WiseStamp chat bubble in your account, and our team will be happy to assist you.

Response from WiseStampJan 5, 2026

Hi Nikita, Thank you for sharing your feedback. We are really sorry for the frustrating experience. As requested, we have canceled your subscription and processed a refund. We have also shared your report with our product team so they can investigate why the templates were not available after your upgrade—this is certainly not the experience we intend to provide. For additional context, WiseStamp has been in business for over 15 years and serves more than 1.2 million customers worldwide. We take technical issues such as the one you described very seriously, and our team is actively looking into what may have caused this. Our Support Manager would be more than happy to speak with you directly to gather additional details. We will reach out via email shortly to schedule a call, should you be open to it. We truly value your feedback and are continuously working to improve and make the experience smoother for our customers. We would be happy to welcome you back at any time and hope you’ll consider giving WiseStamp another try in the future. Kind regards, The WiseStamp Team

Response from WiseStampDec 22, 2025

Hi Eric, Thanks for taking the time to share your experience. We’re really sorry for the frustration this has caused. We apologize for the access and payment issues you ran into after the UI update, as well as for the support experience you described. We do offer 24/7 support, and we’re sorry that this wasn’t reflected in your interaction with us. We’d love the chance to look into this personally and get everything sorted for you as quickly as possible. To do that, we’ll just need the email associated with your account. Please reach out to our support team using the chat bubble in WiseStamp (webapp.wisestamp.com), and we’ll make sure your case is escalated. Thanks again for your feedback. We'd like to turn this around for you.

Response from WiseStampDec 17, 2025

Hi Rob, Thank you for taking the time to leave a review. We’re really sorry to hear that your experience didn’t meet expectations. Since your onboarding, we’ve made a number of updates and improvements, and we’d genuinely appreciate the opportunity for you to give the platform another try. We have a support team that is available 24/7, and we apologize that this wasn’t clear from your experience. If you’re open to it, please get in touch so we can make sure this is properly resolved. At the moment, we don’t have your account information, so we’ll need that to assist you directly.

Response from WiseStampDec 17, 2025

Hi Dolphin, Thank you for sharing your feedback! We want to clarify that the features and functionality of WiseStamp haven’t been reduced — while some things have been reorganized, all features and entitlements for your plan remain the same. In fact, our signature editor has been enhanced to give you even more creative freedom, with new design and customization options to make your signatures look exactly how you want. We’re sorry this wasn’t clear and completely understand how that could have been frustrating. We value your feedback and are continuously working to make things smoother. We’d be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try.

Response from WiseStampDec 11, 2025

Hi Nevena, We’re very sorry for the difficulties you experienced and understand how frustrating it must have been. We’re glad to confirm that your refund has now been processed and truly appreciate your patience while this was resolved. The issues you encountered have since been fully fixed as well. For clarification, WiseStamp does work seamlessly on mobile devices, but we regret that this wasn’t your experience at the time. We are actively working to prevent similar issues in the future. We take every customer experience seriously and remain committed to providing a reliable, fully functional service. We would be happy to welcome you back anytime and hope you’ll consider giving WiseStamp another try. We’d love the opportunity to provide a much smoother experience.

Response from WiseStampDec 7, 2025

Hi Victoria, We sincerely apologize for the delay and the frustration this has caused. Our chat system is available 24/7 and is designed to provide faster and more efficient support than email or phone, ensuring that we can assist our customers as quickly as possible. While we typically respond promptly, there can occasionally be short delays during periods of high volume, and we appreciate your patience and understanding. Please don’t hesitate to reach out again. We will make sure that your request is handled smoothly and quickly.