Wisconsin CheesemanReviews of wisconsincheeseman.com

I ordered two products from this company to be delivered as gifts for Christmas and a 70th birthday. I received an email confirmation after my order was placed. Weeks later I found out that neither one of my gifts were delivered. I contacted the company and they said that my order was canceled. They said my credit card failed which I do believe because I accidentally used the expired credit card. However, I was never notified that my order was canceled. When I inquired further about not being notified, they said they sent me an email and a letter in the mail. I did not receive anything in the mail and I scoured my email and the junk mail for an email from them and I did not receive one either. I’m very disappointed because these were two very important gifts for me and two people went gift list for the holidays and a very important birthday. The company has not offered to make it right. Very disappointed in this company and will never attempt to order from here again.

I ordered a gift for a client and was happy to see it would be in on December 24. Nothing showed up. I waited a couple days. I did not receive any notifications of a cancellation. I called today to check the order status and Customer Service informed me it was out of stock. I will not use them again.

This company took an order from my Mother on 12.21.25 after my Mother repeatedly asked if it would deliver by Christmas as it was a gift for my Husband and I. The person who took the order and my Mother's payment over the phone not only lied to her four times about when it would arrive but took extra money from my Mother for what was supposed to be expedited shipping. My Mother and myself received emails from this company stating it would deliver on 12.24.25 by end of day. Never came , no updates , tracking number showed it sitting in Newberlin Wisconsin FEDEX facility on 12.22.25 since 6pm . I called FEDEX and after having to lie twice about wanting to schedule a freight shipment I finally got a live person who was from a foreign country with screaming kids in the back ground telling me that I can't ask questions about my delivery only the shipper can . I call Cheeseman twice , got 2 people from A foreign country and the second person put me on hold to speak to a SUPERVISOR - the SUPERVISOR was an English speaking person who told me that they cannot move the delivery along since its in FEDEX S hands and to have my Mother call FEDEX. FEDEX hung up on my Mother after yelling at her and telling her that Cheeseman lied ' as CHEESEMAN had stopped the delivery and that was why it was still sitting in a FEDEX facility in WISCONSIN SINCE 12.22.25 AT 6PM. TODAY IS 12.29.25 and IT STILL HAS NOT BEEN DELIVERED BUT THEY TOOK MY MOTHERS MONEY ON 12.21.25 WHEN SHE PLACED THE ORDER. AFTER READING ITHER REVIEWS - I HATE TO SEE WHAT THEY CHARGED MY MOTHER $90 PLUS DOLLARS FOR ' IF IT EVER DELIVERS THAT IS.

This company canceled my order due to a system glitch. Did not notify me until I investigated and contacted them. Talked to their customer service and found they are inept idiots. Do not do business with this company or do so at your own risk

I ordered on December 16. They said it would be delivered on December 24th. It didnt come so I checked and it said none of it was even shipped. I just called them today and they said we were supposed to have paid for it. But when I placed the order they had told me I had a $400 credit. So 3 people ended up without gifts! Will never order from here again. Do not recommend!!

Placed 4 order to family in different parts of the country on December 16. Got order confirmation, etc. On December 24th checked the site and all orders not sent. Cryptic notice of "processing". Nothing sent. I called this morning to speak to customer service and got this message: "we are closed today please call back on a day we are open." This is Wed, Dec 24. Don't use this place. The only emails I received were confirming the order and all was okay. Horrible business.

I ordered a bit over $200 by mail order from their catalogue on December 2. The catalog cover read "order by December 16 for arrival by Christmas". It also read, "no payment until Feb. 26". This was my FIRST & LAST order from this place! I've always ordered from the Swiss Colony for decades! Anyhow, looking through the catalogue and picking out things is my kids thing, a tradition. Around 2 weeks ago I received a letter, even though they have my email, to send in a portion of the payment due in February because my order was too large! Ok, so I sent in payment for the whole order as I'd been planning on paying in full as soon as I knew the total including taxes, etc. Here I am, Christmas Eve, and no packages from the Wisconsin Cheeseman. I called the 800 number yesterday and was told by a woman who I could barely understand, and had to ask her to repeat things several times, that most of my order is sold out due to my payment arriving so late, and it will take weeks for a refund. Funny, none of this has ever happened in the past decades that I've used the Swiss Colony. Why did I even try another company? Now, my kids will be disappointed, and I'm gonna have to go to the Swiss Colony and order things that will be here too late for Christmas 🎄.

Ordered products on Dec. 3 for delivery on Dec. 23 checked on order today Dec. 22 and found out that order was canceled. Phoned them and they said that order was never charged to my card for unknown reason. Don't waste your time with this company.