wio.ioReviews of wio.io

I don’t like doing this, but Wio has left me no choice. I am absolutely disappointed with how this bank protects its customers. I was the victim of a scam where a company I had purchased a service from shut down permanently shortly after I made the payment, without delivering the service I had paid for. I immediately contacted Wio to cancel the payment and open a dispute to recover my money. Wio confirmed that I had 60 days to open a dispute, and I requested to open the dispute just two weeks after making the payment—well within the timeframe. Wio requested several documents and pieces of evidence, which I provided. Then, they asked for an additional document that made no sense. I explained that the company had not provided it, but in any case, I had already submitted all the necessary proof of the situation: proof of payment, correspondence with the company, proof that the company shut down very shortly after my payment, and confirmation from the company itself that the service I paid for could not be fulfilled. As I was very busy, I contacted Wio a few weeks later to check on the dispute status and find out when I would be refunded. Big surprise! Wio told me that the 60-day period had expired and that they had not submitted my case because they were still waiting for the nonsensical document from the service provider. Yet, Wio already had all the necessary evidence to open the dispute. They neglected my case, failed to submit it, and as a result, I can no longer open a dispute or get my money back. I spoke with more than six different representatives via WhatsApp, hoping for a solution. I even spoke with a Wio manager and have all the proof. They told me they would look into what could be done because, in my view, this was clearly their mistake. The manager in question named ‘Vidhy’ opened a ticket on November 28, 2024, with a written promise that it would be resolved within a maximum of 30 business days. Today is March 6, 2025, and I still have no updates from them. Despite repeatedly contacting them on WhatsApp to remind them that the deadline has passed and that I am still waiting for a resolution, they keep making me run in circles by saying that my case is “under investigation”—always the same automatic response. I am EXTREMELY disappointed with this bank, which failed to protect my interests and has proven to be completely unprofessional. I strongly advise against opening a bank account with them. Incompetent staff, broken promises, and a severe lack of professionalism.

WIO is Holding My Money Without Explanation! I am extremely disappointed with WIO Bank. On February 4, 2025, I sent a transfer of £95.55 GBP to my WIO account via WISE. The funds were debited, but after almost a month, the bank has still not credited them to my account! I have contacted support multiple times (Case ID: 3837300), but instead of providing a real solution, they keep giving me the same generic response: “the team is working on it.” The promised 7-day review period has long passed, yet I have received no concrete information regarding the status of my transfer. If this issue is not resolved soon, I will file an official complaint with the Central Bank of the UAE (CBUAE) and take legal action through DIFC Courts. I will also share this experience on all available platforms to warn other users. 🚨 Be careful! If your transfer gets “lost,” WIO may ignore you for weeks, holding your money without any explanation.

I have had an incredibly disappointing experience with Wio Bank. From poor customer service to inefficient processes, dealing with this bank has been nothing short of frustrating. The main issue is the lack of clear communication and support. Whether it’s account-related inquiries or transaction issues, getting a straightforward answer seems impossible. The response times are slow, and when you do get a reply, it often lacks any real solution. Additionally, the banking system itself feels unreliable. Transactions get delayed, and resolving even the simplest issues requires endless back-and-forth with customer support. Instead of making banking easier, Wio Bank seems to complicate it at every turn. If you’re looking for a seamless and hassle-free banking experience, this is not the place to find it. I would not recommend Wio Bank to anyone who values efficiency and customer support. Would love to hear if anyone else has faced similar issues.

Take this review deeply from a guy who had at least 2 mil Dr in the bank account... Just don't open with them. Just don't. Customer support is basically copy pasting messages and not resolving my issue. Froze my money. And they won't give it to me till after 6 months. DO NOT SIGN UP WITH THEM! Complete disgrace.

This is one of the worst banks you can keep your money in. Customer service is slow and non existent. And they basically stole the money in my account.

I have used the solution "send money with mobile phone", the receiver never receive the money but from my account the money disappeared. After several request to understand where my money has been sent, WIO replied that the money has been sent to another account and they cannot do anything to recover the money. Unbelievable.

Worst bank ever, they have blocked my account and rejected a payment of £20000 because they sent an email to which I omitted to respond. Now I'm trying to contact them in vain, they put me in big troubles with my client

I have never seen a bank like this. €35,000 blocked, preventing me from paying my rent while I was waiting for my furniture to be delivered. I am now left on the street, unable to pay my rent, and my landlord won’t even give me access to my apartment because of Weobank. I’ve never been in such a situation. I’ve been calling them for 3 days, three times a day. Every time, they tell me that it will be escalated, but nothing happens. This is the worst experience I’ve ever had with a bank. I strongly discourage anyone from using Weobank. I am transferring my funds to another bank. It is far too dangerous to deal with a company like this.