wio.ioReviews of wio.io

My wio bank account got hacked, my money stolen and Wio never refunded me....Wio is not reliable neither safe! Poor security levels...Stay away!

Absolutely the best at being the worst. Our recent experience with our business account was a masterclass in how not to run a bank. Delays, endless excuses, impressive levels of incompetence, customer care moving at glacial speed, and a backend team that must be allergic to productivity. Let’s not forget the technical issues (because who needs a working OTP, right?). Our account has been blocked for over a week now—apparently it takes multiple 'business days' just to decide if we’re allowed access to our own money. All of this, of course, through no fault of the client. Truly mind-blowing stuff.

They closed my Account and didnt gave me my money since one month. No one can solve the ‘issue’. It is a Transfer would take 2 minutes to fix it.

Terrible service. I was scammed of 300AED through Virgin app so I asked my bank to block and dispute the amount. Virgin blocked my account until I withdrew the dispute. Even after I withdrew the dispute they said I need proof from my bank but WIO wasnt able to provide. Its a big hassle and my account is still blocked for a week!

This is the worst service I've ever seen. Even a bank account, and so many problems opening an account that I gave up. 🤮

Dear Wio Customer Support, I hope this message finds you well. I am writing to formally lodge a complaint regarding two unauthorized transactions from my online account. On 16th March 2025, two unauthorized transactions were made from my account: 1199.99 AED was debited from my account. After receiving a notification from the bank, I immediately contacted your customer service to freeze my account and cancel my ATM card. I also filed a police complaint regarding this issue. Following this, there was still a balance of over 800 AED remaining in my account. However, I was shocked to receive a notification today indicating that 1224.08 AED had been debited from my account. The troubling part of this transaction is that I had not received any notification on my registered SIM, nor was there any alert about this transaction being processed at the time it occurred. When reviewing the transaction history, I noticed that this second transaction occurred immediately after the first unauthorized transaction of 1199.99 AED. I am particularly concerned that after the initial transaction, which left a balance of around 800 AED, the second transaction for 1224.08 AED should have been automatically rejected due to insufficient funds, but it was processed anyway. I kindly request your immediate attention to this matter. Please provide me with a clear explanation for the unauthorized transactions and the failure to prevent the second one.

My Wio card was cloned at an ATM in Indonesia while I was on vacation, and then my bank account was literally drained from the other side of the world (I woke up one day to several transactions from an ATM in Venezuela!!!). Wio Bank takes no responsibility, they won't refund my money or even respond to my daily communications since then. The only thing they told me was that it was my fault... I've never had such a terrible experience while my money was in other banks. I wish I had read other customers' experiences on this page before deciding to open my accounts (personal and business) with this bank. I've already decided to close my accounts and open them with another bank. Avoid at all costs. They don't care about their clients and your money will not be protected.

They have blocked my company account for 3 months now. Their customer service is so disconnected from the situation that they ask me repeat the whole history everytime I call. In every interaction the answer is that it will be solved in the following 2 business days. Avoid this bank at all cost