wio.ioReviews of wio.io

I wish I had the reviews about this horrid bank before opening an account. The WORST customer service. Rejects small incoming transfers and you have to chase for days with numerous phone calls to people who have no authority or knowledge of what is happening. Save yourself time and headache. DO NOT OPEN an account with this terrible bank.

Really bad bank. Would not reccomend. Been trying to add my partner to the bank for a long time and they keep putting it off. Also their app is buggy and the 2fa doesn't work. I can probably say the oppurtunity cost of having a bad bank is massive when it comes to business and multiple times these guys have failed me. It's sad I have to come here to complain because the customer support always gaslight me and say they'll solve the problems when they never do anything

I would give the actual app 10 / 10 as I love it. However there are two major concerns: 1. Security. Someone was trying to deduct money from my account online, which the bank rejected. But the question is, how were they even able to get this far? 2. The customer service is REALLY BAD!! If you connect with them on WhatsApp, they don't respond until very late. When they do respond, it is after several minutes, leaving you hanging. If you want a quick response, you won't get it because each answer takes for ever and you will waste a lot of time chatting to them. If you have an hour to waste every time, go ahead. Even when you call them, the service is below par. I dread speaking with WIO, because I have to dedicate so much time, even when I have a simple question.

Even with ID card, I couldn't still login to access my funds. Purchasing crypto for my Frontier Invest Corp deposit seems to be a journey of no return. The customer care is clueless and unprofessional. A simple problem solving takes up to hours before it can be rectify. I wouldn't recommend it for anyone. It's a disaster.

Big garbage, can't wait for Revolut Business to open in UAE. They announce 2 days to open bank accounts, but stay more than 15 days for a single shareholder and normal ecommerce activity.

I’ve been using Wio Business and my account has been under verification for 8 days, while the announced timeframe is 5 days. During this “review,” incoming payments are being blocked, which is directly impacting my business and cash flow. Support hasn’t provided a clear reason, a precise list of what’s missing, or a real ETA—just delays. A business bank can’t afford to freeze payments without clear communication and fast resolution. I’m disappointed and I hope Wio improves both verification speed and support follow-up.

Don’t trust them they are scam

Very incompetent customer service when it comes to the business banking. There is no personal manager when things need to be resolved quickly (which is normal for businesses).