wio.ioReviews of wio.io

WIO Bank My Experience with Wio Bank is worst as they will not responds to mail as per there mail address if you call to chargeable no number they will keep line on hold that cost much more over they don’t have physical branch in Dubai & Sharjah to visit & complain

I don’t even have the words to describe how terrible the customer service is. This is, without a doubt, the worst customer experience I have ever had in my life. Endless delays, no follow-up, and the same useless responses over and over again.

Not a secure bank. Someone was able to charge around 10,000 dirhams on my card, without requiring 2FA of any kind (SMS, app, email). I have never had my card details stolen. Someone basically just bruteforced my card details and WIO didn't bother to ask for any verification and let them charge around AED 10,000 . It took a month or two to get the money back. The support was pretty much useless.

Our company had a Director change in February 2026. We submitted documents on beginning of March. Till this day the director change was not finalised and our account frozen. No explanation. Every time we call support they say it's in process and will be done within 24h. Also cant move the money out of the account or do transactions. All information is gathered for a lawsuit against WIO currently.

There service is so poor, they are making there own policy. Customer care executive Mr. Shivpal has threatened me that we have full right to take money back also from your account. Yes this is exact words he used. I asked him to arrange call back from manager immediately.

WIO BANK TRANSFER FOR ANY AMOUNT TAKES UP TO 24 hours even though most other bank transfers are completed within 3 seconds in the UAE with AANI ( except for large sums). Staff in the call center seem to be annoyed more than the customers.

Promess not kept. Worst customer experience ever Every agent in the chat says different things and promise different things. Case open since one week and they keep turning around So unprofessional

Very disappointing experience with Wio Business Banking. Our business account has been frozen since 17 February 2026 due to an ownership change request. We submitted all required documents on the same day, and the call center confirmed that everything was complete. We were clearly told the process would take a maximum of 10 working days, and possibly even less. Today is 16 March 2026, and it has now been almost one full month, but our account is still not active. During this time, we have called customer support every 2–3 days, and each time we receive the same response: “Please wait another 24 hours.” About two weeks ago, someone from Wio even called us and said that our account would be activated the same day, but nothing happened. Our business operations are being seriously affected because this account is linked with our POS system, and we cannot operate properly without access to our business banking. On 10 March, we were given a complaint reference number: 605747 and were asked to wait another 72 hours, but there has still been no update or resolution. The most frustrating part is the lack of transparency and accountability. Every call results in the same answer without any real progress. For a digital bank that claims to support businesses, this level of service is extremely disappointing. We hope Wio takes immediate action to resolve this issue.