wio.ioReviews of wio.io

I am using WIO for my business and since one month I have the worst experience ever with any bank in my file. I originated an international transfer at the 15th of February and today is 16th of March and I still have not got the money to my Revolut account. I am contacting almost every day the support on WhatsApp and at the beginning they said that it is a technical issue that they will solve it in few days and after many days they say now that the issue is with CityBank which is the intermediate bank for the international transaction. The point is that if I don't contact them every day, I don't think that they will take care of my issue and even if they are always polite, I don't think that someone is really taking responsibility for to handle it. I will keep you updated when they solve it and how much time it finally took to complete the transfer. UPDATE: Today is 21st of March and I still have not got the money. And the support has stopped answering to me on WhatsApp. UPDATE: Today is 25th of March and I still have not got the money. And the support says again that I will have to wait and that they will let me know when the issue is solved. 39 days in total, I am still waiting for my money. UPDATE: Today is 1st of April, and it has been 46 days waiting and not having access to MY OWN MONEY. The support says that money has been released from WIO and I have to contact Revolut which is the recipient bank. But Revolut is asking for a GPI Tracker, but WIO is refusing to provide that. So they don't help the situation and just give the responsibility to others, having me hanging so many days and spending one hour of my time contacting support. UPDATE: Today is 2nd of April and we finally canceled the transfer and got my money back to my account. But I got 600 AED less, and also I didn't get back the 115 AED I had paid for the international transfer. So I after 47 days waiting for the transfer had to be canceled and lost 715 AED. I have contacted the support, and they said that the team will check that and let me know. UPDATE: Today is 15th of April and this is the final reply from the support: "The amount that was refunded is less due to charges and since the transfer was returned by the beneficiary bank there will also be an exchange loss. Please note that any exchange loss for international transfer will be borne by you." So I lost 47 days waiting for my money and lost also 715 AED. STAY AWAY FROM WIO BANK AT ANY COST IF YOU DON'T WANT TO HAVE THIS HUMILIATING EXPERIENCE AND LOSE YOUR MONEY.

Worst experience ever. Closed my account without reason and the customer support thereafter was appalling. Delayed funds transfer with negative impact on my business. Stay away

Terrible customer service. Messages are occasionally replied to but rarely is anything ever sorted or solved. Wish I had never signed up to them. Business Account holder soon to leave.

I want to join but most of the comments I read are negative.

Closed my account without reason. WIO refused to increase my transfer limit for me to withdraw funds, and despite promising to keep the account open until I’d removed funds, they closed it anyway and now I’m in week 4 of my battle to get them to transfer my money. I spend about an hour every day trying to get a response. They emailed saying resolution within three working days… it has now been over a week.

WORST CUSTOMER SUPPORT

Couldn’t even sign up. I’m eligible one day not eligible the next. Tried to sign up 3 times and I was turned down all 3 in the end. They refused to tell me why which was the most frustrating part. If you end up dealing with these people good luck, you’ll need it

Very unprofessional and lacks customer service support, I am waiting for instruction on how to close my personal account. Its a shame i was really looking forward to bank with wio but 1 week after i opened the account I found out the hard way they don't support their clients went there is an issue, it take a long time for them to even reply on whatsup with simple general questions which should be on the website support page, and making a phone call never gets answered. your stuck waiting for a ping from whatsup and if they send you reply to there message its like sending a pigeon with a message stuck on its leg.