This is the absolute 💯 WORST..i had same experience as others not being paid my winnings daily winnings are only 750 per day and even then my withdrawals were being canceled every time I have asked many times what is it that I must do to get my winnings. Response time takes forever. It's a SCAM SCAM SCAM .. DO NOT PLAY HERE.i had winnings of over 6000.00 and they keep reversing it back into casino. I just played it iut and doing a self exclusion. I wish I could have read these reviews prior to registering.
BS
Baylee S.
I am so beyond upset and frustrated I…
I am so beyond upset and frustrated I have been using this casino for months and have hardly won anything my account has also been verified when I first joined.
I am only able to withdrawal $750 every 24/hrs (which is fine) I had 3 withdrawals pending and each day they would get cancelled and I received an email that due to technical error to complete the request again... Well the third time it got cancelled I received an email requesting more documents; a picture of the front and back of my debit card and then account information that has my name and all account details I sent that all in and THEN was advised I then needed to send in proof my bank card belongs to me? So I had to go to my bank and request this I sent it in and now all of a sudden, they will not reply... I am so beyond frustrated I am even a VIP member.... I have $2400 in winnings after winning something finally and I feel like they are just doing this to not pay me...
Please be careful they are good and responsive when you deposit money but not when you win anything...
MA
Mariusz
Nie uczciwe kasyno zachęca tylko do…
Nie uczciwe kasyno zachęca tylko do wpłat wypłacić już nie mozna jeden wielki przekręt darujcie sobie to miejsce to oszuści
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A D.
DON'T PLAY HERE-SCAM-SCAM
DON'T PLAY HERE-SCAM-SCAM
When you deposit they get money quick and easy.But when you want to make withdraw.Then you have to send them bunch off documents,again and again.They write to you gentle and helpful all the time...But when you win sum money and you want your money,then they don’t answer anymore.They just DON'T let you get your won money.After a certain time(days) they just cancel your withdraw and write to you that there was sum wrong,and that you should try with withdraw again later...Or you have to send them more documents...AGAIN.So they just drive you around in circles..
JUST DON'T PLAY HERE.SAVE YOUR MONEY AND NERVES.
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Add
Non pagano nelle 24h
Non pagano nelle 24h, la cosa peggiore per un giocatore perché poi annulli il prelievo. Non chiudono l’account appena lo richiedi. Servizio clienti pessimo
Response from WintopiaApr 2, 2025
Ciao Add, ci dispiace che la tua esperienza su Wintopia Casino non abbia soddisfatto le tue aspettative. Il tuo feedback è importante per noi e lo useremo per migliorare i nostril Servizii.
NS
NS
UNSERIÖS!!!
UNSERIÖS!!!Ich spiele seit über 10 Jahren in online Casinos aber das ist mit Abstand das schlechteste Casino, in dem ich jemals gespielt habe. Der ein oder andere sagt jetzt vielleicht das ich nur negativ bewerte, weil ich verloren habe aber das ist so nicht richtig. Ich glaube nicht das es sich hier um ein seriöses Casino handelt da ich dort absolut noch nie was gewonnen habe. Nur deathspins, scatter sieht man eher selten und wenn man wie durch ein Wunder mal in die Freispiele kommt, bekommt man absolut nichts, egal welches spiel oder Einsatz oder Uhrzeit, ich habe dort aus Prinzip die schlechteste RTP und das ist nicht normal und ich habe das so noch nie erlebt. Ich bin schon der Meinung das, wenn man über 10.000 Euro insgesamt in ein Casino einzahlt mal irgendwann wenigstens was Kleines kommen müsste aber nicht bei denen, gewinne unter 50x sind dort Standard. Nie wieder spiele ich dort, absolut unseriös!
Response from WintopiaMar 30, 2025
Vielen Dank für Ihr Feedback, NS. Es tut uns leid, dass Wintopia Ihre Erwartungen nicht erfüllt hat. Bitte wenden Sie sich an unseren Kundenservice, damit wir Ihr Anliegen klären können.
AN
Anastasios
Greater
Great games 😀😀😀
Response from WintopiaMar 20, 2025
Thank you for your wonderful review, Anastasios! We're thrilled to hear you had a fantastic experience at Wintopia. Your support means the world to us.
SW
swimgambles
One of the worst in the industry
Wintopia.com casino is easily one of the worst experiences I’ve had with an online casino. The KYC (Know Your Customer) process was a nightmare, taking weeks to complete, and even after providing an extensive list of documents—2 bank statements from independent banks (one from the biggest bank in Ireland), a card confirmation statement for the funding card, a recent bank letter with my name and address, my passport, and every last shred of dignity—I was told I needed to send more documentation. To add insult to injury, it turned out that my primary bank account, which I’ve used for the past four years, Revolut, isn’t accepted by Wintopia. However, this wasn’t mentioned anywhere in the terms and conditions, which I thoroughly checked before registering. They seem to have made up rules as they went along, forcing me to create a new bank account with a smaller, digital-only bank, which was a waste of time, money, and willpower.
The support team is absolutely useless. Emails took forever to get responses, and the live chat support was completely unhelpful, refusing to assist in any part of the KYC process. After three weeks of this ordeal, I was finally verified, but to say I’m left with a bad taste in my mouth is an understatement. They even hinted that more documentation would be required upon withdrawal, which is deeply concerning. This place has violated any sense of privacy I thought I had. The games are abundant, but there are easily 100 other casinos I’d recommend before this CASINO_FROM_HELL. Avoid Wintopia at all costs if you value your mental health. Their ranking and reviews can’t possibly be legitimate—it’s abundantly clear that a large portion of them are fabricated. I’m hanging onto my small winnings for dear life, and I’ll be running fast and far from this toxic experience. Do not join this casino.
Response from WintopiaFeb 14, 2025
Hi Swimgambles, we apologize for the inconvenience you experienced at Wintopia. Your feedback is crucial for us to improve, and we appreciate you bringing this to our attention.