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Case Details:Disputed amount
Case Details: Disputed Amount: 500 EUR Date of Incident: 10th September 2026 Category: Delayed Withdrawal & VIP Level Manipulation Description: My player account is fully verified (KYC passed). I hold the high loyalty status VIP Level 8. On September 10th, I requested a regular withdrawal of 500 EUR. Since then, the casino has been holding my money without any valid reason. Furthermore, my VIP level was manually altered back and forth by the operator without justification. Since my account is verified and no bonus terms are broken, the casino is violating fair gaming practices by delaying my payout for nearly a week. I kindly request your immediate intervention to force the operator to release my funds. Crucial violation: Furthermore, the casino management is actively manipulating my account by manually upgrading and downgrading my VIP level back and forth without any explanation or transparent calculation. This arbitrary manipulation directly affects my player rights and payout priority. Since my account is verified and no bonus terms are broken, the casino is violating fair gaming practices by delaying my payout and manipulating my account status. I kindly request your immediate intervention to force the operator to release my funds and stop the manipulation of VIP Level.




